Sean Casey
Laguna Niguel,CA
Summary
Someone who can bring top-notch skills in oral and written communication, as well as active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and by providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Valet Parking Attendant
Ritz Carlton Bacara
07.2023 - Current
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
Bartender
Baja Sharkeez
12.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
On the Alley
10.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Specialist
Resort Advisory Group
06.2019 - 09.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Cashier
Target
09.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Youth Committee Member
City of Laguna Niguel
08.2017 - 08.2019
- Attended committee meetings to propose, discuss and advance management and investment ideas.
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
Pool Lifeguard
Premier Aquatics
07.2017 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
Acolyte
St Clements by the Sea Episcopal Church
08.2014 - 08.2018
- Collaborate with other ministry members to establish goals and objectives to further education of and participation of religious acts
- Participate in activities aimed at goals such as promoting
understanding and providing aid to new or smaller congregations
- Assisted the priest with anything they needed extra help in
- Learned many early life communication skills
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2023
Skills
- Quick Decision Making
- Adaptable to change
- Team player mentality
- Ability to Follow Directions
- Strong Work Ethic
- Customer Service-Oriented
- Professional Appearance
- Reliability and punctuality
- Familiarity with local area
- Patience and Tolerance
- Organizational abilities
- Self-Motivated Work Ethic
Timeline
Valet Parking Attendant
Ritz Carlton Bacara
07.2023 - Current
Bartender
Baja Sharkeez
12.2021 - 07.2023
Server
On the Alley
10.2019 - 11.2021
Sales Specialist
Resort Advisory Group
06.2019 - 09.2019
Cashier
Target
09.2018 - 06.2019
Youth Committee Member
City of Laguna Niguel
08.2017 - 08.2019
Pool Lifeguard
Premier Aquatics
07.2017 - 08.2018
Acolyte
St Clements by the Sea Episcopal Church
08.2014 - 08.2018
Bachelor of Arts - Sociology
University of California, Santa Barbara
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