Sean Casey
Laguna Niguel,CA
Summary
Someone who can bring top-notch skills in oral and written communication, as well as active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and by providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Valet Parking Attendant
Ritz Carlton Bacara
Santa Barbara, CA
07.2023 - Current
- Explained parking rates and retrieval procedures to guests upon arrival.
- Handled cash transactions accurately, ensuring proper payment for services rendered.
- Maintained accurate records of parked vehicles'' locations within the designated area, ensuring faster retrievals.
- Demonstrated excellent driving skills, safely navigating through busy traffic conditions while transporting vehicles.
- Achieved efficient workflow through clear communication with fellow team members during peak hours of operation.
- Contributed to positive guest experiences by offering prompt assistance and addressing concerns effectively.
Bartender
Baja Sharkeez
Santa Barbara, CA
12.2021 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Server
On the Alley
Santa Barbara, CA
10.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Sales Specialist
Resort Advisory Group
Aliso Viejo, CA
06.2019 - 09.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Cashier
Target
Aliso Viejo, CA
09.2018 - 06.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Youth Committee Member
City of Laguna Niguel
Laguna Niguel, CA
08.2017 - 08.2019
- Attended committee meetings to propose, discuss and advance management and investment ideas.
- Facilitated open communication among committee members, fostering an environment of trust and mutual respect.
- Collaborated with fellow members to achieve consensus on key policy decisions, ensuring alignment with organizational goals.
- Evaluated progress towards established objectives, identifying areas for improvement and recommending corrective actions.
Pool Lifeguard
Premier Aquatics
Aliso Viejo, CA
07.2017 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
- Attentively monitored swimmers to identify distress.
- Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
Acolyte
St Clements by the Sea Episcopal Church
San Clemente, CA
08.2014 - 08.2018
- Collaborate with other ministry members to establish goals and objectives to further education of and participation of religious acts
- Participate in activities aimed at goals such as promoting
understanding and providing aid to new or smaller congregations
- Assisted the priest with anything they needed extra help in
- Learned many early life communication skills
Education
Bachelor of Arts - Sociology
University of California, Santa Barbara
Santa Barbara, CA06.2023
Skills
- Quick Decision Making
- Adaptable to change
- Team player mentality
- Ability to Follow Directions
- Strong Work Ethic
- Customer Service-Oriented
- Professional Appearance
- Reliability and punctuality
- Familiarity with local area
- Patience and Tolerance
- Organizational abilities
- Self-Motivated Work Ethic
Timeline
Valet Parking Attendant
Ritz Carlton Bacara
07.2023 - Current
Bartender
Baja Sharkeez
12.2021 - 07.2023
Server
On the Alley
10.2019 - 11.2021
Sales Specialist
Resort Advisory Group
06.2019 - 09.2019
Cashier
Target
09.2018 - 06.2019
Youth Committee Member
City of Laguna Niguel
08.2017 - 08.2019
Pool Lifeguard
Premier Aquatics
07.2017 - 08.2018
Acolyte
St Clements by the Sea Episcopal Church
08.2014 - 08.2018
Bachelor of Arts - Sociology
University of California, Santa Barbara