Sean Castillo
Escondido
Summary
A trusted well rounded Service Leader, with a great track record at Chipotle, and excelling in helping customer complaints and resolving almost any issues they might have. I have been able to effectively lead a team through the rougher nights and ensure we complete our closing tasks with haste and efficiency. I also encourage and thank every employee for their work letting each and every one of them know they are a key aspect to our operation and that I appreciate all they do to help us succeed. I firmly believe in encouraging all employees and highlighting the parts where they excel so morale stays high and we can encourage better work from there on. I have also been a service leader at a new store that was on the brink of getting closed and with an entirely new management team in the restaurant, we did a complete 180 on the store and turned all around giving us some of the best numbers in our district after almost all hope was lost.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Manager
Chipotle
11.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Coordinated and wrote out action plans for how we will resolve issues.
- Monitored service staff performance and provided feedback for improvement.
- Knowledge maintaining FIFO and maintaining food at safe temperatures to serve.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Brand Ambassador
Hollister
11.2022 - 06.2024
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Education
Orange Glen High School
Escondido, CASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Employee supervision
- Inventory management
Certification
ServSafe Certification
Food Handlers Card
Timeline
Service Manager
Chipotle
11.2022 - Current
Brand Ambassador
Hollister
11.2022 - 06.2024
Orange Glen High School
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