SEAN Chazin
New Port Richey,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Lead Installer
Bay glass and window
St. Petersburg, FL
02.2023 - Current
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Educated customers where applicable to alleviate need for future contact.
- Provided exceptional customer experiences to service recipients.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Communicated with distributors to acquire necessary equipment for projects.
Lead Installer
Pella Window & Door
Oldsmar, FL
01.2021 - 01.2023
- Managed a team of installers by providing guidance on tasks completion status, deadlines.
- Trained 2-10 team members to meet project quality and efficiency standards.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Investigated customer complaints regarding installation processes or quality assurance practices.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Reviewed schedules and work orders to determine supplies and materials for assignments.
- Collaborated closely with other departments within organization to ensure timely resolution of any issues encountered during installations.
- Notified supervisors of faulty operations and defective materials to improve production.
- Submitted detailed service order ticket upon job completion.
- Provided exceptional customer experiences to service recipients.
- Created and supported safe work environments to protect company interests and employee health.
Education
High School Diploma -
Ridley High School
Folsom, PA07-2009
Skills
- Field Supervision
- Task Delegation
- Time Management
- Attention to Detail
- Customer Service
- Customer Relations
- Project Management
- Positive Attitude
- Troubleshooting
- Customer Satisfaction
Timeline
Lead Installer
Bay glass and window
02.2023 - Current
Lead Installer
Pella Window & Door
01.2021 - 01.2023
High School Diploma -
Ridley High School
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