Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Sean Clarke

Bronx,NY

Summary

Diligent and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.

Overview

21
21
years of professional experience

Work History

Manager, Revenue Cycle Management

Sema4
01.2018 - 02.2022
  • Completed financial reporting and analysis for billing revenue cycle.
  • Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
  • Propelled continuous improvements and strategically capitalized on current market trends.
  • Designed and implemented workflow processes for new product lines.
  • Created the framework for the patient financial assistance program.
  • Lead cross-functional team meetings including members of the Revenue Cycle, Genetic Counselors, Sales, Legal and Customer Service teams to create custom processes for prospective and current clients as needed.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Prepared and recommended long-range plans for development of department personnel.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Participated in the onboarding of new in-house and contracted employees.
  • Responsible for credentialing / enrolling laboratory with insurance plans.

Clinical Practice Manager, Medical Genetics

Icahn School Of Medicine At Mount Sinai
04.2014 - 12.2018
  • Responsible for operations and revenue cycle for the Division of Medical Genetics.
  • Oversaw Revenue Cycle operations for the Mt. Sinai Genetic Testing Laboratory.
  • Directed front desk and support staff.
  • Completed annual budget for the Medical Genetics unit and the Genetics Infusion Program.
  • Managed operations and logistics for Genetic Infusion Program.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.


Practice Manager, Obstetrics & Gynecology

Beth Israel Medical Center
04.2012 - 03.2014
  • Oversaw daily operations of clinical units including the Antepartum Testing / Ultrasound, Family Planning and Genetics practices.
  • Train and direct office staff.
  • Assigned, coordinated, monitored, and provided administrative support to physicians.
  • Prepares data input and statistical support for the department.
  • Managed budgetary responsibilities and financial reporting, facilities and materials management.

Office Manager, Obstetrics & Gynecology

Beth Israel Medical Center
09.2008 - 03.2012
  • Coordinated special projects and managed schedules.
  • Sourced vendors for special project needs and negotiated contracts.
  • Maintained computer and physical filing systems.
  • Developed standard operating procedures for all administrative employees.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Residency Coordinator, Obstetrics & Gynecology

Beth Israel Medical Center
06.2005 - 09.2008
  • Provide administrative support to the Ob/Gyn Residency Program
  • Coordinate recruitment season; filtering through applications, scheduling interviews; setting up interview days (event planning)
  • Monitor resident work hours to ensure compliance with ACGME and NYS 405 requirements and entering them via New Innovations
  • Maintain rotation schedule including end of rotation evaluations by house officers and attending staff
  • Coordinate special events such as orientation for incoming residents, annual social events, graduation day
  • Organize required paperwork for weekly grand rounds conferences, organizing logistics for guest lecturers, submitting appropriate materials for CME credit.

Administrative Assistant, Obstetrics & Gynecology

Beth Israel Medical Center
04.2002 - 05.2005
  • Maintained Department Chairman's administrative and clinical calendar
  • Trained junior office staff in correct procedures and reporting requirements.
  • Assisted Department Administrator in various projects.
  • Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
  • Volunteered to help with special projects of varying degrees of complexity.

Insurance Specialist

Memorial Sloan Kettering Cancer Center
09.2000 - 03.2002
  • Researched and resolved routine and complex issues.
  • Processed eligibility and benefits verification and authorization requests.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Resolved discrepancies in insurance payments by collaborating with carriers.
  • Utilized IDX to document and track customer account details.

Education

BBA - Business Administration

Iona College
New Rochelle, NY
05.2000

Skills

  • Compliance Assessments
  • Revenue Cycle Management
  • Accounts Payable and Accounts Receivable
  • Problem Anticipation and Resolution
  • Conflict Resolution Tactics
  • Sales Support

Timeline

Manager, Revenue Cycle Management

Sema4
01.2018 - 02.2022

Clinical Practice Manager, Medical Genetics

Icahn School Of Medicine At Mount Sinai
04.2014 - 12.2018

Practice Manager, Obstetrics & Gynecology

Beth Israel Medical Center
04.2012 - 03.2014

Office Manager, Obstetrics & Gynecology

Beth Israel Medical Center
09.2008 - 03.2012

Residency Coordinator, Obstetrics & Gynecology

Beth Israel Medical Center
06.2005 - 09.2008

Administrative Assistant, Obstetrics & Gynecology

Beth Israel Medical Center
04.2002 - 05.2005

Insurance Specialist

Memorial Sloan Kettering Cancer Center
09.2000 - 03.2002

BBA - Business Administration

Iona College

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Sean Clarke