Sean Clemens
Commerce Township,Michigan
Summary
Seasoned Sales Professional with 15+ years of experience and exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director, Client Development
RGP
05.2023 - 10.2023
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and implemented account management plans to establish customer satisfaction.
- Listened to customer needs and desires to identify and recommend optimal products.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Built relationships with customers and community to promote long term business growth.
Senior Account Director, Talent Solutions
LinkedIn
07.2021 - 04.2023
- July 2022: FY22 NAMER "Club Winner" - Honored by finishing in the top 10% in terms of quota attainment across NAMER in 2022
- October 2022: FY22 "Results Award' Winner" - Honored as the top performer against quota in all of LinkedIn Detroit as voted by Managers & Peers
- Served as point of contact for clients and met with key accounts to discuss satisfaction with service and resolve conflicts in order to solidify business relationships.
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Obtained pricing deals, negotiated contracts, and solidified beneficial agreements.
- Helped customers improve results by recommending changes focused on lowering costs, increasing production, or adding new functionality.
- Tracked sales data for analysis and forecasting.
Relationship Manager, Talent Solutions
LinkedIn
05.2019 - 07.2021
- October 2021: FY21 "Act Like an Owner" Award Winner - Honored for embodying our 'Act Like An Owner' core value as voted on by Managers & Peers
- Promoted to "Senior Account Director" June 2021
- Identified customer requirements, uncovered roadblocks and demonstrated strong account management and commercial capabilities to drive renewal to on-time closure.
- Verified and updated customer account information within contact relations management software to facilitate communication and strengthen relationships with customers.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Account Development Manager, Client Services
O.C. Tanner
06.2015 - 05.2019
- June 2018: 2017 -2018 "Karat Club" Winner - Honored by finishing in the Top 10 om terms of annual generated revenue & quota attainment.
- Developed account planning strategies, sales opportunities and accounts with growth potential.
- Facilitated timely and accurate customer quotes to achieve margin targets in alignment with company pricing strategies.
- Serviced existing customer accounts and found opportunities for growth within sales territory.
- Analyzed territory performance and developed sales territory business plans.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
Manager, Key Accounts
North American Bancard
06.2014 - 05.2015
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Territory Sales Manager
ProtectCELL
08.2013 - 04.2014
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Collaborated cross-functionally with product development and production teams to improve designs and reduce costs.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Attended trade shows and industry events to promote company products and services.
- Developed and monitored sales representative goals and performance to drive territory goals.
Regional Sales Account Manager
ProtectCELL
08.2011 - 07.2013
- August 2013: Promoted to "Territory Sales Manager"
- Developed and maintained positive relationships with clients in assigned sales territories.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Executed successful promotional events and trade shows.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Generated quality referrals or sales leads.
- Participated in onsite and webinar-based sales trainings and attended sales meetings.
Business Development Manager
ProtectCELL
04.2010 - 07.2011
- August 2011: Promoted to "Regional Sales Account Manager"
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Development Representative
Command Transportation
06.2008 - 02.2010
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Achieved and exceeded monthly and annual sales targets.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Education
Bachelor of Arts - Organizational Communication, General
Michigan State University
East Lansing, MI04.2008
General Studies -
Lansing Community College
Lansing, MI01.2005
Bachelor's degree - General Studies
Eastern Michigan University
Ypsilanti, MI01.2004
High School -
Detroit Catholic Central High School
Redford, MI04.2003
Skills
- Client Relationship Development
- Account Planning
- C-Suite Presentations
- Business Management and Development
- Excellent Verbal & Written Communication Skills
- Revenue Target Achievement
- Consultative Sales Strategies
- Client Base Retention
- Goals and Performance
- CRM Software
Certification
- Customer Focused, Level 2 - Dale Carnegie Training
- Negotiation Foundations - LinkedIn
- Effective Listening - LinkedIn
- Sales: Handling Objections - LinkedIn
- Asking Great Sales Questions - LinkedIn
- Solution Sales - LinkedIn
- Unconscious Bias - LinkedIn
- Skills for Inclusive Conversations - LinkedIn
- Communicating about Culturally Sensitive Issues - LinkedIn
- Communicating Across Cultures - LinkedIn
- Bystander Training: From Bystander to Upstander - LinkedIn
- Selling to Executives - LinkedIn
- Purpose-Driven Sales - LinkedIn
- Speaking Confidently and Effectively - LinkedIn
- How to Make Strategic Thinking a Habit - LinkedIn
- Strategic Negotiation - LinkedIn
- The Six Morning Habits of High Performers - LinkedIn
- Presenting to Senior Executives - LinkedIn
- Succession Planning - LinkedIn
- Managing Your Emotional Response to Workplace Stress - LinkedIn
- Managing Stress for Positive Change - LinkedIn
Honors Awards
- July 2022: FY22 NAMER "Club Winner" - Honored by finishing in the top 10% in terms of quota attainment across NAMER in 2022
- October 2022: FY22 "Results Award' Winner" - Honored as the top performer against quota in all of LinkedIn Detroit as voted by Managers & Peers
- October 2021: FY21 "Act Like an Owner" Award Winner - Honored for embodying our 'Act Like An Owner' core value as voted on by Managers & Peers
- June 2018: 2017 -2018 "Karat Club" Winner - Honored by finishing in the Top 10 om terms of annual generated revenue & quota attainment.
Timeline
Director, Client Development
RGP
05.2023 - 10.2023
Senior Account Director, Talent Solutions
LinkedIn
07.2021 - 04.2023
Relationship Manager, Talent Solutions
LinkedIn
05.2019 - 07.2021
Account Development Manager, Client Services
O.C. Tanner
06.2015 - 05.2019
Manager, Key Accounts
North American Bancard
06.2014 - 05.2015
Territory Sales Manager
ProtectCELL
08.2013 - 04.2014
Regional Sales Account Manager
ProtectCELL
08.2011 - 07.2013
Business Development Manager
ProtectCELL
04.2010 - 07.2011
Sales Development Representative
Command Transportation
06.2008 - 02.2010
Bachelor of Arts - Organizational Communication, General
Michigan State University
General Studies -
Lansing Community College
Bachelor's degree - General Studies
Eastern Michigan University
High School -
Detroit Catholic Central High School
- Customer Focused, Level 2 - Dale Carnegie Training
- Negotiation Foundations - LinkedIn
- Effective Listening - LinkedIn
- Sales: Handling Objections - LinkedIn
- Asking Great Sales Questions - LinkedIn
- Solution Sales - LinkedIn
- Unconscious Bias - LinkedIn
- Skills for Inclusive Conversations - LinkedIn
- Communicating about Culturally Sensitive Issues - LinkedIn
- Communicating Across Cultures - LinkedIn
- Bystander Training: From Bystander to Upstander - LinkedIn
- Selling to Executives - LinkedIn
- Purpose-Driven Sales - LinkedIn
- Speaking Confidently and Effectively - LinkedIn
- How to Make Strategic Thinking a Habit - LinkedIn
- Strategic Negotiation - LinkedIn
- The Six Morning Habits of High Performers - LinkedIn
- Presenting to Senior Executives - LinkedIn
- Succession Planning - LinkedIn
- Managing Your Emotional Response to Workplace Stress - LinkedIn
- Managing Stress for Positive Change - LinkedIn
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