Provides direct care to individuals with a variety of mental health conditions in the intensive care unit.
Conducts psychoeducational groups with patients, covering a wide range of topics.
Communicates with an interdisciplinary team of nursing staff, physicians, and therapists to ensure coordination of care.
Utilizes evidence-based therapeutic interventions with patients to de-escalate high-risk scenarios.
Monitors and documents patient behaviors, requests, and medical and psychiatric needs.
Manages frequent interruptions to daily work with ease.
MOBILE CRISIS OUTREACH SPECIALIST
North Texas Behavioral Health Authority
Dallas, TX
10.2024 - 03.2025
Completed face-to-face and telehealth crisis assessments for individuals experiencing a mental health crisis.
Worked collaboratively with local mental health providers to connect individuals to the most appropriate level of care, including respite, inpatient, and outpatient services.
Utilized CMBHS and CARE systems to obtain historical records and update individuals' records as needed.
Provided community-based crisis interventions to individuals experiencing homelessness, in cooperation with the city of Dallas.
Appropriately and efficiently triaged individuals based on their presenting level of risk and imminent needs.
Utilized the least restrictive means for individuals in crisis who presented for services both voluntarily and involuntarily, and co-responded with law enforcement when needed.
CRISIS LINE SPECIALIST
The Harris Center for Mental Health & IDD
Houston, Remote
05.2023 - 10.2024
Assessed clients for symptoms of mental health crisis while collaborating and building rapport.
Collaborated with clients to create a safety plan.
Provided clients with linkage to local and national mental health resources based on their presenting level of risk.
Verbally de-escalated over the phone using a variety of evidence based therapeutic techniques.
Collaborated with a team while working in a remote environment to ensure best practices.
Managed multiple operating systems at once including Microsoft Suite, Epic EMR, and multiple phone lines including the National 988 Suicide and Mental Health Crisis Line.
Ensured high quality customer service during challenging interactions and stressful scenarios.
Collaborated with team members to develop and enhance LGBTQ+ informed care curriculum in the work place.
MENTAL HEALTH SPECIALIST
Sunrise Canyon Inpatient Hospital
Lubbock, TX
01.2022 - 04.2023
Monitored patients' physical and emotional well-being, and reported unusual behavior and physical ailments to medical staff.
Encouraged patients to develop work skills and to participate in social, recreational, and other therapeutic activities that enhanced interpersonal skills and developed social relationships.
Aided patients in performing tasks, such as bathing, keeping beds clean, and maintaining clothing and living areas.
Documented patient progress appropriately, and reported concerns to the charge nurse or physician.
Completed the admission and discharge process, including paperwork, collection of specimens, and EKGs per physician orders.
Thoroughly trained new employees and oriented them to the policies and procedures of the hospital.
De-escalated aggressive patients using verbal and physical means as required.
Education
MASTER OF ARTS (M.A.) - Clinical Mental Health Counseling