Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Sean Clumfoot

Clearwater,FL

Summary

Aspiring to obtain a position in a field with potential for growth and fulfillment. Hardworking, detail oriented, meticulous individual with a drive to succeed.

Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Collision Estimator

Crown Collision Center
05.2023 - Current
  • Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
  • Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
  • Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
  • Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
  • Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
  • Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.

Customer Service Representative

Crown Collision Center
12.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

ADAS Calibrations

Crown Collision Center
12.2021 - 12.2022
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.

Automotive painter

Crown automotive
08.2011 - 11.2021
  • Prepping surfaces, color matching, painting, buffing, polishing and quality control check on all types of vehicle repair jobs

Receiving

Lowes
01.2007 - 08.2011


  • Streamlined receiving process, accelerating availability of new stock on floor.
  • Assisted in inventory management by receiving shipments and organizing stockroom items efficiently.

  • Streamlined receiving processes by implementing efficient organization and tracking systems.
  • Collaborated with other departments to ensure smooth shipping and receiving processes.

Education

automotive collision repair & refinishing -

ptec
01.2012

high school - General academic courses

new life christian academy
06.2006

Skills

  • Proficient in CCC ONE
  • Damage assessment
  • Repair estimating
  • Customer communication
  • Insurance coordination
  • Quality control
  • Time management
  • Attention to detail
  • Team collaboration
  • Problem solving
  • Vehicle diagnostics
  • Photographic evidence
  • Insurance procedures
  • Vehicle inspection
  • Repair planning
  • Estimating techniques
  • Parts ordering
  • Paint matching
  • Auto body repair
  • Multitasking capacity
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Excellent communication

Activities

  • Achieved and maintained ICAR Platinum designation recognizing the highest level of training in autobody repair shops.
  • Received the Automotive Service Excellence certification acknowledging a mastery of automotive repair.
  • Active with beach volleyball and personal training.

Certification

I-Car

  • Automotive Service Excellence Certification (ASE)

Timeline

Collision Estimator

Crown Collision Center
05.2023 - Current

Customer Service Representative

Crown Collision Center
12.2022 - 05.2023

ADAS Calibrations

Crown Collision Center
12.2021 - 12.2022

Automotive painter

Crown automotive
08.2011 - 11.2021

Receiving

Lowes
01.2007 - 08.2011

automotive collision repair & refinishing -

ptec

high school - General academic courses

new life christian academy

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Sean Clumfoot