Sean Coady
Portland,OR
Summary
Ambitious technology professional with nine years of combined experience in Systems Engineering and Customer Success. Passionate about solving problems, driving positive outcomes, and building authentic customer relationships. Highly skilled problem-solver that can navigate challenges presented by multiple domains of infrastructure and software development.
Overview
11
11
years of professional experience
Work History
Sr. Observability Architect
Grafana Labs
10.2024 - Current
- Partner with engineering and platform teams to design and implement end-to-end observability strategies using Grafana Labs’ open-source and commercial solutions.
- Serve as a trusted advisor, providing architectural guidance aligned with industry best practices in metrics, logs, traces, profiles, and SLO management.
- Lead hands-on working sessions and enablement workshops to accelerate customer adoption of Grafana, Prometheus, Loki, Tempo, and Mimir.
- Develop custom dashboards, alerting logic, code instrumentation, and integrations tailored to unique customer needs and environments.
- Identify gaps and inefficiencies in observability pipelines and collaborate with customer teams to implement improvements.
- Develop mutual success plans with customer teams and deliver Quarterly Business Reviews with stakeholders.
- Deliver technical training sessions and knowledge-sharing engagements to upskill teams on observability tooling and patterns.
- Build and maintain strong relationships with key stakeholders, championing customer success and driving product adoption.
- Act as a feedback loop between customers and Grafana Labs product teams, influencing roadmap and feature prioritization.
Technical Account Manager
ServiceNow
10.2022 - 10.2024
- Advocated for critical feature needs on behalf of customers
- Identified account growth areas and developed strategic adoption plans with account executives
- Created generic dashboards, alerts, and other resources to accelerate customer onboarding
- Leveraged industry experience to establish credibility as a trusted advisor
- Recommended efficiency and monitoring improvements
- Built custom tooling to support non-standard customer use cases
Technical Account Manager
New Relic
02.2022 - 10.2022
- Automated customer usage reporting using New Relic platform features
- Represented New Relic at industry events and customer-facing conferences
- Delivered product and technical enablement, both on-site and remotely
- Supported new feature demos and sales efforts
- Collaborated with account executives on qualification and prospect evaluation
Sr. Site Reliability Engineer
Apple Inc.
12.2019 - 02.2022
- Proactively support critical Siri and Search infrastructure with industry standard tooling (Grafana, Prometheus, Splunk, and other similar technology)
- Automated tooling for deployment of internal and vendor software
- Managed hybrid cloud, multi-site software deployments in both public cloud and on-premise data centers.
- Led migration initiatives to containerized cloud infrastructure
- Built deployment tooling (Terraform, Helm, Packer, Ansible) to reduce the amount of manual configurations teams make.
- Implement access controls and perform continuous security audits
Site Reliability Engineer
Oracle Corp.
01.2018 - 12.2019
- Evaluated new technologies to enhance reliability and scalability
- Configure high-availability for all services and design a deployment strategy to ensure no downtime occurs during releases
- Manage automation for security patching, image releases
- Introduced automation tooling to deploy site infrastructure using Terraform, Ansible, Chef
- Created dashboards and alerts to monitor health and performance
- Modernize build and deployment infrastructure with Jenkins, Artifactory, and Spinnaker.
DevOps Engineer
Columbia Sportswear Company
09.2016 - 01.2018
- Managed deployments across multiple e-commerce brands and sites
- Migrated infra to public cloud with PaaS
- Automated ephemeral build agents to reduce compute costs with AWS Spot Instances (EC2)
- Supported dev teams with packaging and deployment improvements
Systems Engineer
Enterprise Holdings
06.2014 - 09.2016
- Delivered production deployments of store/kiosk/online software
- Modernized internal tooling and supported SDLC improvements
- Led developer onboarding for new tooling
- Supported incident triage and process improvement using Jira
Education
Bachelor of Science - Computer Science
Western Illinois University
Macomb, IL05.2014
Skills
- Infrastructure as Code , Configuration Management
- Python, Shell Scripting
- Architecture and System Design
- Linux, Kubernetes, and Public Cloud (AWS,GCP) deployments
Timeline
Sr. Observability Architect
Grafana Labs
10.2024 - Current
Technical Account Manager
ServiceNow
10.2022 - 10.2024
Technical Account Manager
New Relic
02.2022 - 10.2022
Sr. Site Reliability Engineer
Apple Inc.
12.2019 - 02.2022
Site Reliability Engineer
Oracle Corp.
01.2018 - 12.2019
DevOps Engineer
Columbia Sportswear Company
09.2016 - 01.2018
Systems Engineer
Enterprise Holdings
06.2014 - 09.2016
Bachelor of Science - Computer Science
Western Illinois University
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