Sean Coker
Thornton,CO
Summary
Dynamic Assistant Store Manager at Zumiez with a proven track record in enhancing customer experience and driving sales through effective team leadership and strategic merchandising. Skilled in POS systems and problem-solving, I foster a positive work culture while mentoring staff to achieve their best, resulting in increased customer loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Zumiez
11.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Busser
Olive Garden
01.2022 - 08.2022
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
- Adhered to strict sanitation guidelines when handling dishes and utensils, maintaining a hygienic dining environment.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Crew Member
Dairy Queen Grill & Chill
09.2021 - 12.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Desert Ridge Highschool
Mesa, AZ05.2024
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store opening and closing
- POS systems operations
- Retail operations
Timeline
Assistant Store Manager
Zumiez
11.2022 - Current
Busser
Olive Garden
01.2022 - 08.2022
Crew Member
Dairy Queen Grill & Chill
09.2021 - 12.2021
Desert Ridge Highschool
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