Sean Collins
Miamisburg,OH
Summary
Dynamic leader with a proven track record at Navia Benefit Solutions, excelling in CRM systems and persuasive communication. Expert in enhancing customer relations and account servicing, demonstrated through successful management of key accounts and complex client resolutions. Skilled in employee mentoring and leadership, consistently driving team development and achieving sales excellence.
Overview
8
8
years of professional experience
Work History
HSA Account Manager
Navia Benefit Solutions
Moraine, USA
12.2021 - Current
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Resolved customer complaints in a timely manner.
- Managed multiple accounts simultaneously while meeting deadlines.
- Attended trade shows and conferences as a representative of the company.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided one-on-one assistance with employees having difficulty mastering new technologies.
Branch Sales and Service Representative
PNC Bank
Beavercreek, USA
12.2017 - 12.2021
- Played positive role in branch through excellent communication skills, both verbal and written
- Maintained position of trust and responsibility by keeping all business confidential
- Demonstrated in-depth product and services knowledge, while served customers' needs
- Identified and resolved complex client service opportunities
- Took initiative for self-development with product knowledge and customer service experience skills
General Manager
IHOP
Beavercreek, USA
07.2017 - 10.2017
- Count money and make bank deposits
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Schedule staff hours and assign duties
Education
International College of Broadcasting -
International College of Broadcasting
Dayton, OH03.2009
Accounting -
Sinclair Community College
Dayton, OH05.2005
High School Diploma -
Xenia High School
Xenia, OH06.2002
Skills
- Employee mentoring
- CRM systems
- Leadership
- Customer Relations
- Adaptability
- Training and Development
- Account servicing
- Client rapport
- Persuasive communication expertise
- Sales expertise
Timeline
HSA Account Manager
Navia Benefit Solutions
12.2021 - Current
Branch Sales and Service Representative
PNC Bank
12.2017 - 12.2021
General Manager
IHOP
07.2017 - 10.2017
International College of Broadcasting -
International College of Broadcasting
Accounting -
Sinclair Community College
High School Diploma -
Xenia High School
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