Sean Collins
NEW PORT RICHEY,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in telecommunication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Sales and Service Technician
Frontier Communications
10.1996 - 07.2023
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Worked with admin to generate accurate invoices for service and components used.
- Utilized consultative sales approach to offer products to meet customer needs.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Demonstrated products and specific features at customer locations and special events.
Education
Bachelor of Science - Criminal Justice
Mercy College
Dobbs Ferry, NY06.1993
Skills
- Client Needs Assessment
- Billing Procedures
- Pole Climbing
- Interpersonal Communication Skills
- Effective Customer Communication
- Wire Splicing
- Test Tools
- Client Satisfaction
- Safety Standards
- Company Standards
Timeline
Sales and Service Technician
Frontier Communications
10.1996 - 07.2023
Bachelor of Science - Criminal Justice
Mercy College
Similar Profiles
John LittonJohn Litton
Consumer Sales Associate at Verizon Communications/Frontier CommunicationsConsumer Sales Associate at Verizon Communications/Frontier Communications
Joel HenryJoel Henry
Independent Contractor at Cox Communications, DirecTV, Frontier CommunicationsIndependent Contractor at Cox Communications, DirecTV, Frontier Communications
Mark MisjaMark Misja
Customer Success Representative at Frontier CommunicationsCustomer Success Representative at Frontier Communications
MELISSA LAIRDMELISSA LAIRD
Installer at Frontier CommunicationsInstaller at Frontier Communications
Samanta CarpioSamanta Carpio
Chi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez AcadamyChi Chi Rodriguez Acadamy School Counselor Intern at Chi Chi Rodriguez Acadamy