Sean Conway
Beverly Hills
Summary
Communications professional with proven track record in designing and implementing impactful training programs. Known for collaborative approach and ability to achieve results in dynamic environments. Expertise in instructional design and workshop facilitation, combined with adaptability and reliability.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Communications professional with proven expertise in developing and delivering impactful training programs. Known for fostering team collaboration and driving results through adaptive communication strategies. Skilled in curriculum design, public speaking, and conflict resolution. Reliable and flexible, ensuring effective communication in dynamic environments.
Overview
9
9
years of professional experience
Work History
Communications Training Officer
Citrus County Sheriff's Office
09.2019 - Current
- Managed emergency calls, prioritizing incidents based on urgency and type.
- Coordinated with police, fire, and medical personnel to ensure rapid response.
- Monitored radio communications for updates and situational awareness.
- Trained new dispatchers on protocols and software systems for efficiency.
- Led team discussions to evaluate performance metrics and operational strategies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Developed training materials to support ongoing education of dispatch staff.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Evaluated employee progress and provided constructive feedback, resulting in stronger communication practices within the organization.
- Trained and mentored 7 new personnel hired to fulfill various roles.
Customer Service Manager
Walmart
10.2016 - 09.2019
- Led customer service team to enhance satisfaction and resolve complex issues efficiently.
- Trained and mentored staff on best practices for customer engagement and conflict resolution.
- Implemented process improvements that streamlined operations and reduced response time for inquiries.
- Analyzed customer feedback trends to identify areas for service enhancement and training needs.
- Took ownership of customer issues and followed problems through to resolution.
- Fostered a positive work environment that encouraged teamwork, accountability, and high performance in service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
GED -
Withlacoochee Technical College
Inverness04-2016
Skills
- Mentoring
- Cross-cultural communication
- Internal communications
- External communications
- Employee engagement
- Teamwork
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Active listening
Timeline
Communications Training Officer
Citrus County Sheriff's Office
09.2019 - Current
Customer Service Manager
Walmart
10.2016 - 09.2019
GED -
Withlacoochee Technical College