Sean Cook
Hagerstown,United States
Summary
Dynamic IT professional with a proven track record at Amazon, specializing in IT equipment maintenance and network troubleshooting. Excelled in inventory management and technical support, enhancing system efficiency and team productivity. Demonstrated exceptional coaching abilities, fostering a culture of continuous improvement and customer satisfaction. Skilled in Java and Microsoft Office, adept at solving complex problems efficiently.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Equipment Coordinator, IT (Level 1)
Amazon
Hagerstown, United States
08.2024 - Current
- Managed IT equipment allocation, maintenance, and tracking in the Fulfillment Center
- Supported troubleshooting and repair of PCs, thin clients, scanners, and printers (including Zebra and laser printers)
- Coordinated IT asset ordering, delivery, and audits, ensuring proper inventory management
- Assisted in the RMA and repair process for devices under warranty
- Gained proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) for reporting and communication
- Developed a strong understanding of computer and network concepts for effective troubleshooting
FC Associate I, L1
Amazon
Hagerstown, United States
03.2022 - 08.2024
- Enforce a safe working environment
- Provide hands-on coaching on equipment operations, safety protocols, and fulfillment processes
- Demonstrate a strong commitment to customer satisfaction by ensuring a high level of accuracy with fulfillment
- Collaborate with team members and ensure a positive working environment
Cashier
Save-a-lot
Hagerstown, United States
04.2018 - 04.2019
- Provide exemplary customer service by maintaining a positive shopping experience
- Efficiently using data systems for purchases
- Following administrative and financial policies
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hagerstown, MDSkills
- Java
- IT equipment maintenance
- Network troubleshooting
- Inventory management
- Technical support
- Microsoft Office
- Coaching
- Training
- Problem solving
Certification
- Comptia A+ Core 1 & 2
- Comptia Network+ N10-009
Timeline
IT Equipment Coordinator, IT (Level 1)
Amazon
08.2024 - Current
FC Associate I, L1
Amazon
03.2022 - 08.2024
Cashier
Save-a-lot
04.2018 - 04.2019
Bachelor of Science - Computer Science
University of Maryland Global Campus
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