Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Curley

Weatherford,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Service Manager

Ellis Equipment Company LTD
01.2020 - Current
  • Improved customer satisfaction by implementing streamlined service processes and staff training programs.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Increased overall revenue by upselling additional services and products during routine maintenance visits.
  • Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.

Corporate Service Operations

Zimmerer Kubota & Equipment Inc.
10.2016 - 01.2020
  • Enhanced employee performance by designing and delivering customized training programs tailored to individual needs.
  • Reduced employee turnover rate by implementing engaging and interactive training sessions, fostering a positive work environment.
  • Increased overall company efficiency with comprehensive knowledge transfer processes for new hires and existing employees.
  • Collaborated with management to identify skill gaps and develop targeted training solutions accordingly.
  • Developed instructional materials, including manuals, guides, and presentations for diverse audiences across all levels of the organization.
  • Coached managers on effective communication techniques, leading to improved team dynamics and increased productivity within their departments.
  • Mentored staff members and delivered on-the-job coaching to build skills and prepare personnel for various work-related situations.
  • Worked with management to identify skills and knowledge required for success.
  • Provided coaching and mentoring to employees.
  • Established and maintained quality control standards.

Production Manager

Herb's Paint & Body
10.2015 - 10.2016
  • Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Reduced waste and material costs by optimizing resource allocation and inventory management.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Developed a comprehensive training program for new hires, resulting in higher employee retention rates and faster integration into the team.
  • Fostered a culture of continuous improvement by encouraging open communication between team members and regularly soliciting feedback on operational procedures.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.

Rental Technician

RDO Equipment Co.
04.2014 - 10.2015
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in the rental process.
  • Streamlined equipment maintenance for increased reliability and improved customer experience.
  • Assisted customers with selecting appropriate rental equipment based on their needs and preferences.
  • Increased return business through exceptional customer service and building rapport with clients.
  • Maintained a clean and organized workspace, ensuring safety for staff and customers alike.
  • Conducted thorough inspections of rental equipment before and after use, identifying any damage or missing parts.
  • Educated customers on proper usage, safety guidelines, and care of rented equipment to minimize risk of accidents or damage.
  • Coordinated with other departments to ensure seamless transactions for customers renting additional services or products.

Assembly Technician

AG-Power Inc.
07.2013 - 10.2015
  • Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
  • Reduced production downtime by performing regular maintenance checks on tools and equipment.
  • Improved product quality with meticulous attention to detail during assembly processes.
  • Increased team productivity, training new hires on assembly procedures and techniques.
  • Expedited order fulfillment through effective prioritization of tasks and time management skills.
  • Ensured workplace safety, adhering to company guidelines and OSHA standards at all times.
  • Supported continuous improvement initiatives, implementing Lean Manufacturing principles within the workspace.
  • Maintained accurate records of completed assemblies, ensuring proper documentation for quality assurance purposes.
  • Exceeded customer expectations with timely completion of complex projects requiring precise coordination among team members.

Car Wash Detailer

Herb's Paint & Body
06.2013 - 07.2013
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized work environment for efficient service delivery.
  • Mastered various cleaning techniques for optimal results on different vehicle surfaces.
  • Improved overall car wash efficiency with meticulous attention to detail in each task.
  • Promoted repeat business through exceptional customer service and attention to individual needs.
  • Reduced wait times by streamlining the detailing process without sacrificing quality.
  • Collaborated with team members to complete high-volume tasks, ensuring timely completion of all jobs.

Tow Truck Driver

Kreager Towing
01.2012 - 06.2013
  • Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
  • Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
  • Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
  • Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
  • Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
  • Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
  • Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
  • Conducted thorough pre-trip inspections, identifying potential issues before they could impact performance or safety.
  • Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
  • Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
  • Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
  • Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
  • Boosted operational efficiency by conducting regular maintenance checks on all towing equipment, avoiding breakdowns or malfunctions during critical moments.
  • Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
  • Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.

Farm Hand

Kindy Farms
04.2008 - 06.2013
  • Enhanced crop yields by implementing efficient irrigation techniques and proper fertilization methods.
  • Assisted in the improvement of farm operations by maintaining detailed records of planting, harvesting, and equipment maintenance.
  • Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
  • Reduced crop loss by carefully monitoring for signs of pests or disease and applying appropriate treatments when necessary.
  • Operated various farm machinery including tractors, plows, and balers for efficient land cultivation and crop production.
  • Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
  • Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.

Farm Hand

Leaman's Green Apple Barn
08.2009 - 10.2010
  • Maintained animal welfare through proper feeding, sheltering, and medical care for livestock on the farm.
  • Enhanced overall farm efficiency with regular maintenance and repair of farming machinery and equipment.
  • Optimized harvest quality by carefully picking crops at their peak ripeness and following proper storage procedures.
  • Reduced waste on the farm by implementing composting methods and recycling materials where possible.

Education

High School Diploma -

Bullock Creek High School
Midland, MI
05.2010

Skills

  • Performance Evaluations
  • Proficient in MS office
  • Budget Control
  • Culture Development
  • Estimating and Quoting
  • New Employee Hiring
  • After-Sales Support
  • Employee Training and Development
  • Relationship Building
  • Staff Supervision
  • Multiple Priorities Management
  • Conflict Resolution
  • Strategic Business Planning
  • Work Planning and Prioritization
  • Shift Scheduling
  • Service Quality Management
  • Customer Service
  • Goal Setting
  • Service Documentation
  • Task Delegation
  • Team Leadership
  • Operational Efficiency
  • Continuous Improvement
  • Establishing Vision
  • Analytical Thinking
  • Multitasking and Organization
  • Quality Assurance
  • Preventive Maintenance
  • Revenue Generation
  • Service and Parts Teams Management
  • Business Development
  • Critical Thinking
  • Upselling
  • Mechanical Diagnostics
  • Quality Control
  • Service Scheduling
  • Positive Attitude

Certification

Spader Service Management

Timeline

Service Manager

Ellis Equipment Company LTD
01.2020 - Current

Corporate Service Operations

Zimmerer Kubota & Equipment Inc.
10.2016 - 01.2020

Production Manager

Herb's Paint & Body
10.2015 - 10.2016

Rental Technician

RDO Equipment Co.
04.2014 - 10.2015

Assembly Technician

AG-Power Inc.
07.2013 - 10.2015

Car Wash Detailer

Herb's Paint & Body
06.2013 - 07.2013

Tow Truck Driver

Kreager Towing
01.2012 - 06.2013

Farm Hand

Leaman's Green Apple Barn
08.2009 - 10.2010

Farm Hand

Kindy Farms
04.2008 - 06.2013

High School Diploma -

Bullock Creek High School

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Sean Curley