Sean Daniels
New York,NY
Summary
Hospitality Manager with extensive experience in union environments at The University Club. Demonstrated ability to enhance guest satisfaction and operational efficiency. Led renovations that improved room standards by 30% and skilled in vendor relations and sustainable practices. Proficient in Microsoft Office and fostering effective teamwork.
Overview
16
16
years of professional experience
Work History
Director of Housekeeping
The University Club
New York, USA
04.2021 - Current
- Responsible for the Housekeeping and Laundry Operation
- Manage all aspects of Housekeeping/Laundry union environment including staffing and quality of cleaning guest suites/Club House.
- Improve the standard inside the guest rooms (presentation and cleanliness) and inspecting the guest rooms
- Improve and retrain the Room Attendants on how to clean properly and use proper chemicals.
- Responsible for Room Attendants and Houseman daily assignments.
- Created a daily report that is sent to General manager, assistant general manager, front office, and engineering that explains events that happened during the day in department.
- Work with other department heads and managers to help the entire club operation run smoothly.
- Relationship with outside vendors to find the products for the club. (Chemicals, amenities, linens)
- Collected linen requisitions from Banquet department and dining rooms and supply the necessary items
- Walk the public spaces daily to make sure everything is clean and nothing is out of place.
- Responsible for making sure that exterminator comes in once a month for a preventive maintenance for bed bugs for all the guest rooms.
- Responsible for doing monthly inventory bed and table linen, amenities, and chemicals
- Oversaw the renovation of 9 guest rooms in the summer of 2025.
- Oversaw the renovation of 17 guest rooms in the summer of 2024
- Oversaw the renovation of 18 guest rooms in the summer of 2023.
- Oversaw the renovation of 16 guest rooms in the summer of 2022.
- Oversaw the renovation of locker room project which included 330 new lockers in 2022. Responsible for moving members belongings from the old locker to new locker.
- Eliminated the individual soap amenities to a greener refillable dispensing system for guest rooms, athletic facilities, and all public bathrooms with the new club branding system.
- Communicate with members on lost items and return it to the rightful owner.
- Part of the MOD rotation- in charge of the entire property when general, manager and assistant general manager are off.
- Volunteer to help out the F&B team with the big holiday events either as a host or where ever they need me.
- Help find ways to make the clubhouse better for its members and the staff.
Housekeeping Manager
The William Vale Hotel
Brooklyn, USA
03.2021 - 04.2021
- Thoroughly inspect and evaluate physical condition of establishment, and submit to upper management and maintenance department; recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
- Develop strong positive work relationships with other department managers and directors to ensure communication and teamwork is at its finest.
- Perform Guest requests throughout day, ensuring open tickets and guest requests are completed/closed.
- Responsible for Room Attendants and Houseman daily assignments as well as quality assurance of brand standards in assigned section including inspections, VIP walks of guest suites & public areas.
Housekeeping Manager
The Manhattan Club
New York, USA
01.2017 - 12.2020
- Responsible for Room Attendants and Houseman daily assignments as well as quality assurance of brand standards in assigned section including inspections, VIP walks of guest suites & public areas.
- Review quality assurance reports, daily.
- Manage all aspects of the Housekeeping union environment including staffing and quality of cleaning guest suites/building.
- Thoroughly inspect and evaluate physical condition of establishment, and submit to upper management and maintenance department; recommendations for maintenance, repairs, furnishings, relocation of equipment, and reallocation of space.
- Responsible for taking monthly inventory and managing the quality of linen.
- Sustain a positive work environment with union employees by acknowledging their contributions and encouraging team to provide exceptional Customer Service.
- Develop strong positive work relationships with other department managers and directors to ensure communication and teamwork is at its finest.
- Perform Guest requests throughout day, ensuring open tickets and guest requests are completed/closed.
- Keeping track of Departmental Comment Card Report. Responding to any potential guest issues as well as resolving existing issues.
- Work harmoniously with co-workers and supervisors by coordinating daily staff meetings.
- Assist in reviewing housekeeping staffs worked hours for payroll compilation and submit to Human Resources on a timely basis.
- Reviewing and ensuring that Food & Beverage revenue in POS system matches PMS.
Club Assistant
Cold Spring Country Club
Cold Spring Harbor, USA
06.2013 - 08.2016
- Ensured all guest satisfaction with club related golf services.
Counselor
Camp Wah-Nee
Torrington, USA
06.2010 - 08.2012
- Supervised 12 campers; overseeing 30 altogether to ensure their safety and Well-being.
Front Office Manager/PM-Manager on Duty
The University Club
New York, USA
03.2020
- Manage the front desk, Doorman, and Coat check (Union employees - followed all Union procedures and protocols)
- Managed the team with emphasis on teamwork and training
- Developed relationships with the members and their guest throughout the day
- Address and follow up on all member complaints or disputes
- Manager on Duty: In charge of the entire property for PM shift and report any issues to General Manager
Education
Bachelor of Arts - Communication, focusing on Advertising and Public Relations
University of Hartford
West Hartford, CT01.2016
Skills
- Timeshareware NEXT
- ADP Payroll
- Microsoft Office
- Staff training
- Housekeeping management
- Quality assurance
- Vendor relations
- Inventory control
- Customer service
- Team collaboration
- Conflict resolution
- Project oversight
- Process improvement
- Attention to detail
- Effective communication
- Problem solving
Affiliations
Club Management Association of America (CMAA), Member
Timeline
Director of Housekeeping
The University Club
04.2021 - Current
Housekeeping Manager
The William Vale Hotel
03.2021 - 04.2021
Front Office Manager/PM-Manager on Duty
The University Club
03.2020
Housekeeping Manager
The Manhattan Club
01.2017 - 12.2020
Club Assistant
Cold Spring Country Club
06.2013 - 08.2016
Counselor
Camp Wah-Nee
06.2010 - 08.2012
Bachelor of Arts - Communication, focusing on Advertising and Public Relations
University of Hartford