Astute Business Operations Manager focused on supporting cross-functional teams to increase customer satisfaction through process improvements. Respectful and respected professional with exceptional knowledge of developing strategic plans for service excellence. Analytical-minded, solutions-focused, and multifaceted management professional with 15+ years of success in leading complex teams through change. Expertise in evaluating product processes, systems, or technology changes that bring forth productivity, optimize efficiency, and reduce costs. A strong background in staff development and supervision, establishing, leading, and motivating high-performing teams committed to achieving collective goals and shared vision. Expertise in partnering with stakeholders, leadership, teams, and vendors to implement best practices to deliver consistent, repeatable, and high-quality services.
Status: In Progress
Status: 2021
Status: 2018