Sean Davis-Williams
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Wash Station
05.2024 - 08.2024
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
Cashier/Customer Service Representative
TJ Maxx
06.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Cybersecurity
Indiana State University (Currently Attending)
Terre Haute, INSkills
- Product Knowledge
- Data Entry
- Complaint resolution
- Money handling abilities
- Critical Thinking
- Computer Proficiency
Timeline
Customer Service Representative
Wash Station
05.2024 - 08.2024
Cashier/Customer Service Representative
TJ Maxx
06.2023 - 08.2023
Cybersecurity
Indiana State University (Currently Attending)
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