Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sean Dickason

Chandler,AZ

Summary

Dedicated rental industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. A collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

28
28
years of professional experience

Work History

National Dealer Operations Manager

Cruise America Inc.
03.2001 - Current
  • Led a team of regional managers to ensure consistent delivery of high-quality services across multiple locations.
  • Increased operational efficiency by streamlining processes and implementing new technologies.
  • Developed and executed strategic plans for business growth, resulting in expansion into new markets.
  • Established strong relationships with vendors and suppliers, negotiating favorable contracts and reducing procurement costs.
  • Implemented comprehensive training programs for employees, resulting in improved performance and increased job satisfaction.
  • Managed budgets and financial reporting to ensure fiscal responsibility and cost-effective operations.
  • Oversaw the successful completion of numerous projects while maintaining strict deadlines and budget constraints.
  • Worked closely with executive leadership to develop long-term strategies for company success.
  • Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
  • Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
  • Implemented rigorous quality control measures, ensuring all products met or exceeded customer expectations.
  • Improved customer satisfaction rates through enhanced communication strategies between departments.
  • Cultivated a positive work environment that encouraged collaboration among team members.
  • Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
  • Identified profitable business leads and built pipeline of prospective customers.
  • Traveled to over 140 locations annually to manage each store and perform reviews of individual managers and employees.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Interacted well with customers to build connections and nurture relationships.

Storge Manager

Enterprise Rent A Car
10.1999 - 03.2001
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.

Rental Dealer Operations Manager

Budget Truck Rental
02.1997 - 10.1999
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.

AC1 - Air Traffic Controller

United States Navy - Department Of Defense
12.1995 - 01.1997
  • Enhanced safety by effectively managing air traffic in high-density airspace.
  • Reduced delays and increased operational efficiency by implementing effective scheduling and routing strategies.
  • Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
  • Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.

Education

Bachelor of Arts - History And Political Science

Metropolitan State College of Denver
Denver, CO

Associate of Science - Administrative And Complex Resources

Adjutant General School
Fort Jackson, SC
07.1996

Air Traffic Control

FAA Air Traffic Control School
NATTC Memphis, TN
07.1996

Skills

  • Marketing
  • Performance Management
  • Operations Management
  • Contract Management
  • Business Development
  • Staff Development
  • Business Administration
  • Financial Management
  • Strategic Planning
  • Verbal and Written Communication
  • Time Management
  • Brand Management

Languages

French
Limited Working

Timeline

National Dealer Operations Manager

Cruise America Inc.
03.2001 - Current

Storge Manager

Enterprise Rent A Car
10.1999 - 03.2001

Rental Dealer Operations Manager

Budget Truck Rental
02.1997 - 10.1999

AC1 - Air Traffic Controller

United States Navy - Department Of Defense
12.1995 - 01.1997

Bachelor of Arts - History And Political Science

Metropolitan State College of Denver

Associate of Science - Administrative And Complex Resources

Adjutant General School

Air Traffic Control

FAA Air Traffic Control School

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Sean Dickason