Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Donato

Houston,TX

Summary

Dynamic leader with a proven track record at Take 5 Oil Change, excelling in customer service and staff management. Skilled in CRM and problem-solving, I increased sales through strategic planning and employee development, demonstrating a commitment to excellence and growth. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

Take 5 Oil Change
05.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Oil Change Technician

Take 5 Oil Change
05.2019 - Current
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Checked fluids, tires, brakes, and other systems as part of 9-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Assisted management in maintaining proper inventory levels, reducing waste and ensuring availability of required materials for services.
  • Enhanced customer trust and loyalty through clear communication of service recommendations and explanations of performed tasks.
  • Identified additional revenue opportunities by thoroughly inspecting vehicles during oil changes, recommending necessary services or repairs based on findings.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Contributed to creating a positive work environment by fostering a collaborative and supportive team culture.
  • Adhered to all safety protocols during service procedures, reducing the risk of accidents and injuries in the workplace.
  • Consistently met or exceeded company targets for completed jobs per shift, contributing to overall business growth and profitability.

Oil and Lube Technician

Vavoline Instant Oil Change
11.2023 - 04.2024
  • Kept up-to-date records of work performed on each vehicle, facilitating accurate tracking of completed services and future needs assessment for clients'' vehicles.
  • Developed strong relationships with customers by providing exceptional service and addressing any concerns or questions they had about their vehicle''s maintenance needs.
  • Provided valuable input during team meetings to help streamline processes and improve overall customer satisfaction rates.
  • Consistently met performance goals by completing assigned tasks quickly and accurately within designated timeframes.
  • Enhanced the team''s productivity through effective communication and collaboration with colleagues during busy periods.
  • Ensured a positive customer experience by providing timely, high-quality service tailored to each vehicle''s specific needs.
  • Increased overall efficiency by performing oil changes and lubricating vehicles in a timely manner.
  • Strengthened client trust and loyalty by maintaining a professional demeanor and staying current with industry best practices.
  • Supported smooth operations by promptly notifying supervisors of any equipment malfunctions or supply shortages that could impact service delivery.

Mechanic Manager

Kwik Kar Oil And Lube
07.2023 - 12.2023
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Disassembled defective parts to make proper repairs.
  • Maximized engine efficiency with routine tune-ups, oil changes, and filter replacements.
  • Repaired engine and transmission components to rebuild engine and enhance vitality.
  • Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
  • Utilized computerized diagnostic equipment to conduct thorough inspections and determine outcomes.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed cross-functional teams for successful project completion and timely delivery.
  • Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels.

State Inspector

Strickland Bros Enterprises
04.2023 - 08.2023
  • Streamlined inspection processes for improved efficiency and accuracy in identifying potential hazards.
  • Maintained up-to-date knowledge of relevant regulations, laws, policies, and best practices within the state inspector role.
  • Spearheaded initiatives aimed at increasing public awareness about state safety standards, leading to a safer community overall.
  • Collaborated with state agencies to ensure regulatory compliance and minimize risks associated with violations.
  • Conducted regular follow-up inspections to verify the successful implementation of corrective measures, ensuring ongoing compliance.
  • Exceeded performance metrics set by the agency for successful inspections completed, corrective actions implemented, and overall impact on public safety initiatives.
  • Improved safety standards by identifying and addressing potential hazards.
  • Conducted thorough inspections to ensure compliance with state regulations.

Team Member

Urban Air Trampoline and Adventure Park
08.2021 - 03.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Participated in staff meetings and trainings to stay current on best practices for customer care and engagement.
  • Facilitated social interaction among customers through group activities and events, fostering a welcoming community atmosphere.
  • Coordinated with volunteers to enhance program offerings, expanding the range of available activities for customers.

Coffee Shop Worker

Dunkin' Donuts
05.2020 - 08.2021
  • Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
  • Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
  • Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
  • Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
  • Prepared high-quality beverages consistently by adhering to established recipes and presentation standards.
  • Adapted quickly to new software systems and technologies introduced by the company, ensuring seamless integration into daily operations.
  • Received recognition for exceptional customer service skills, contributing to an overall increase in positive online reviews for the coffee shop.

Education

No Degree - Music Business

Prairie View A&M University
Prairie View, TX
05-2022

High School Diploma -

Cypress Lakes High School
Katy
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Staff training and development
  • Task delegation
  • Staff supervision
  • Staff management

Certification

Texas State Vehicle Inspector

Timeline

Oil and Lube Technician

Vavoline Instant Oil Change
11.2023 - 04.2024

Mechanic Manager

Kwik Kar Oil And Lube
07.2023 - 12.2023

State Inspector

Strickland Bros Enterprises
04.2023 - 08.2023

Assistant Manager

Take 5 Oil Change
05.2022 - Current

Team Member

Urban Air Trampoline and Adventure Park
08.2021 - 03.2022

Coffee Shop Worker

Dunkin' Donuts
05.2020 - 08.2021

Oil Change Technician

Take 5 Oil Change
05.2019 - Current

No Degree - Music Business

Prairie View A&M University

High School Diploma -

Cypress Lakes High School

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Sean Donato