Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sean Doria

St Petersburg,FL

Summary

Business Systems Analyst with extensive experience at McNichols Co. in requirement elicitation and system enhancement. Proficient in SQL and communication, led UAT testing and created detailed documentation, resulting in improved processes and increased stakeholder engagement. Acknowledged for delivering solutions that effectively meet business objectives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Business Systems Analyst

McNichols Co.
Tampa, Florida
04.2021 - 06.2025
  • Eliciting and documenting requirements for a variety of applications, including creating new functionality such as updating the estimator tool to provide better results for quoting customers.
  • Created and delivered functional specification documents covering several key areas such as Reporting, Enhancement Requests for multiple systems.
  • I participated in both development and testing phases to ensure documentation accuracy and system integrity.
  • Facilitate BSA Peer Review sessions of Functional Specification Documents prior to delivery.
  • Implemented a Peer Review Form used by the attendees to provide the presenting BSA with valuable feedback/information to be used in the delivery walkthrough and on future projects.
  • Facilitated brainstorming sessions with business users to gather potential system enhancement for Salesforce and Oracle CPQ.
  • Created a presentation for the Information Systems Managers.
  • Provided level 2 support for the business support tickets which included a deep dive into the estimator in CPQ to determine root cause.
  • Worked closely with the CPQ developer to create solutions and create test cases to pass along to the QA team for successful testing.
  • Prepared comprehensive release documentation detailing system enhancements to support the release manager in planning and coordinating release activities.
  • Developed thorough documentation of all system fields and their attributes to assist with building new system integrations, ETL workflows, and accurate data mapping for reporting purposes.
  • Lead the upgrade of Oracle CPQ to Oracle CPQ Jet UI.
  • Worked in close coordination with the project manager and the delivery manager from the third-party vendor to ensure all documentation was complete, accurate, and current.
  • Worked with the Business SME to ensure system and Estimator tool requirements were consistently updated and aligned with business needs.
  • Kept Senior leadership as well as the business representatives updated with biweekly presentations.
  • Created comprehensive test cases to guide the QA team in learning and verifying the latest system updates.
  • Created comprehensive training documents to guide users through all the latest updates.
  • Worked in close coordination with the Salesforce developer to facilitate seamless system connectivity and integration.
  • Revised and maintained CPQ documentation to ensure accuracy and inclusion of all recent updates.

Business Systems Analyst/Business Analyst

CareCentrix
Tampa, Florida
07.2014 - 12.2020
  • Eliciting and documenting requirements for a variety of applications, including creating new functionality such as internet chat functionality.
  • Created and delivered functional specification documents covering several key areas such as UM Review, Correspondence, Reporting, Client Product Implementations and Claims, Provider, EDI, Authorizations file exchanges.
  • Created Functional Specifications for the following files: Healthcare X12: 270/271, 837/835, and 276/277, EDI.
  • Created Future State Visio Flows for business to better understand system changes.
  • Completed UAT and Regression testing new client implementations for Portal, Files and Correspondence.
  • Created SQL queries used for analyzing data used for problem solving and requirements documentation.
  • Led the implementation of a new requirements tool, CaseComplete for the BSA team.
  • Developed Visio flow training step by step guide used to train the BSA Team.
  • Act as the administrator and key contact for the technical team at Serlio.
  • Worked to integrate the tool with other applications such as JIRA, QA’s Silk Central to maximize Efficiency.
  • Recognized as the 'go to' expert for CaseComplete.
  • Facilitate BSA Peer Review sessions of Functional Specification Documents prior to delivery.
  • Implemented a Peer Review Form used by the attendees to provide the presenting BSA with valuable feedback/information to be used in the delivery walkthrough and on future projects.
  • Led and trained the BSA Team members on the Cigna Secondary Process, an Access based process to create secondary shells in the Intake 98 System to be utilized by the RCM Team.
  • Look for possible ways to upgrade the reporting system to refine the process and create streamline workflow.
  • Work with members of the Business Intelligence team to determine any issues that may have occurred during the extraction process for client report.
  • Work with the Utilization Management team to determine if additional employee training is needed to reduce mistakes in client reporting.
  • Creating excel formulas to validate turn around dates and times on report.
  • Working with Operations and Utilization Management to determine resolution of any issues that were captured on the client reports.

Lead Intake and Provider Staffing Coordinator

CareCentrix
Tampa, Florida
11.2012 - 06.2014
  • Led UAT testing for multiple CareCentrix clients.
  • Reviewed and assigned expedited authorization requests.
  • Responsible for multiple special project assignments such as Authorization Correction, Re-Staffing and developing DLPs.
  • Found success in training new team members through developing new techniques for maneuvering through the portal and creating fact sheets for each team member based on key items discovered that required additional training.
  • Mentored SMS team members with computer issues and challenges.
  • Selected to work alongside the project manager and QA staff on the new implementation of provider portal and other internal programs.
  • Proven ability to utilize experience gained from medical team members to manage SMS Sleep Alerts bin.
  • Skilled in communicating with internal departments and senior management to assist with improving SMS software and portal issues.

Team Lead – VSHP Staffing and Reauthorizations

CareCentrix
Tampa, Florida
01.2010 - 11.2012
  • Promoted after just 4 months as an Intake Coordinator.
  • Selected to train new team members (Intake Coordinators, Nurses, Managers and Directors).
  • Assisted team members with system issues.
  • Staff requests with in-network providers.
  • Reauthorize existing requests as needed.
  • Create final Rent to Purchase authorizations on DME.

Education

Degree – Diploma -

Lake Gibson High School
Lakeland, FL

Skills

  • SQL and Oracle databases
  • Data visualization and reporting
  • Process improvement
  • Stakeholder engagement
  • Effective communication
  • Team collaboration
  • Software testing
  • Project management tools
  • Agile and Waterfall methodologies
  • Use case development
  • Requirements definition
  • Problem-solving skills
  • Decision-making abilities
  • User training

Certification

  • SQL Certification
  • Currently working on Salesforce Admin Certification

References

References available upon request.

Timeline

Business Systems Analyst

McNichols Co.
04.2021 - 06.2025

Business Systems Analyst/Business Analyst

CareCentrix
07.2014 - 12.2020

Lead Intake and Provider Staffing Coordinator

CareCentrix
11.2012 - 06.2014

Team Lead – VSHP Staffing and Reauthorizations

CareCentrix
01.2010 - 11.2012

Degree – Diploma -

Lake Gibson High School

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