- Crafting and DIY Projects (Particularly renaissance faire clothing)
- Creative Writing
- Hiking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Camping
- I like working with my hands and fixing things
- Cooking
- Avid Reader
Sean Driskill
Customer Service
Spanish Fork,UT
Summary
Detail-oriented and compassionate Payment & Customer Support professional with 9+ years of experience resolving transaction, technical, and account-related issues in financial services, retail, and hardware/software environments. Skilled in investigating discrepancies, managing high-volume inbound support, and documenting accurate resolutions. Currently support a locally owned, family-run Main Street business and understand firsthand how critical reliable payment systems are for small retailers to compete and thrive.
Overview
11
11
years of professional experience
Work History
Furniture Mover
Vaud Hanks and Son, Inc.
04.2021 - Current
- Provide direct customer support while representing a trusted local business.
- Independently resolve operational and service issues with accuracy and accountability.
- Maintain clear documentation and consistent follow-through.
- Understand the operational realities small retailers face when systems or processes fail.
- Completed residential and commercial moves efficiently by adhering to schedules and managing time effectively throughout the day.
- Increased customer referrals by providing exceptional service, consistently arriving on time, and exceeding expectations.
Cashier
JOANN Fabrics and Crafts
08.2021 - 04.2022
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
Cricut
05.2018 - 08.2021
- Delivered high-volume phone, chat, and email support for hardware and software products. Averaging about 50 calls per day.
- Investigated and resolved complex technical and workflow issues.
- Documented customer interactions thoroughly in internal systems.
- Escalated issues appropriately and collaborated cross-functionally for resolution.
- Balanced SLA performance with careful, accurate troubleshooting.
Detailer & Cashier
Wiggy Wash
08.2016 - 05.2018
- Managed customer transactions and front-line service responsibilities.
- Delivered detail-oriented service to ensure customer satisfaction and repeat business.
Customer Service Representative
Frontier Communications (Capital One Program)
03.2015 - 02.2016
- Assisted customers with credit card transactions, billing discrepancies, and payment questions.
- Handled sensitive financial information with professionalism and compliance awareness.
- De-escalated complex account situations with empathy and clarity.
- Collaborated with team members to implement best practices for handling high-volume service requests.
Education
Spanish Fork/Landmark High School
Spanish Fork, UT03-2015
Skills
- Family run business experience
- Active listening
- Excellent troubleshooting
- Critical thinking
- Data entry
- Computer proficiency
- Problem resolution
- Microsoft Teams proficiency
- Zendesk proficiency
- Patience and love for the process of things
Affiliations
Breakout School- Special needs education:
A semi-nomadic school for special needs learning. We educate children with mental and emotional disabilities (ADHD, autism, anxiety, behavioral issues, bullying victims, etc.) with an incredibly engaging curriculum. Most of our school days are spent outside so students can get hands on, grounding experience in the real world along side a conventional curriculum. Most, if not all, students excell past their public school peers academically, and learn the necessary skills to thrive socially.
Interests
Timeline
Cashier
JOANN Fabrics and Crafts
08.2021 - 04.2022
Furniture Mover
Vaud Hanks and Son, Inc.
04.2021 - Current
Customer Service Representative
Cricut
05.2018 - 08.2021
Detailer & Cashier
Wiggy Wash
08.2016 - 05.2018
Customer Service Representative
Frontier Communications (Capital One Program)
03.2015 - 02.2016
Spanish Fork/Landmark High School