Sean Dupuis
Osceola,IN
Summary
Experienced Director of Business Systems adept at driving strategic initiatives and streamlining operations to optimize organizational performance and develop personnel. Skilled in designing and implementing CRM architectures, automations, and data-driven strategies to enhance customer engagement and improve operational efficiency. Known for collaborative leadership, creative problem-solving, and aligning technology solutions with business objectives. Seeking Director of Marketing and Operations role to leverage operational excellence for driving growth and innovation.
Overview
19
19
years of professional experience
Work History
Director of Business Systems
TruPay Corporation
01.2021 - Current
- Acting member of company leadership team to plan, develop and execute organizational and technical strategies aligned to the company's vision.
- Analyze network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Oversee development and implementation of improvements to support and network operations.
- Maintain SOC 1 audit compliance.
- Full systems administrator, including Microsoft 365.
- Architect of CRM system to create business process solutions centered around automations and efficiencies.
- Complete systems reviews to establish technology standards.
HCM Specialist II
TruPay Corporation
11.2016 - 01.2021
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and escalated necessary information to managers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Implemented Payroll and TLM SaaS environments for new clients from initial contact to go live.
- Established as Subject Matter Expert in UKG Ready platforms.
TLM Department Manager
Electronic Commerce Inc
11.2009 - 10.2016
- Communicated with managers of other departments to maintain transparency.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Worked closely with Sales team to run web based demos and complete analysis of new and prospective client policies.
- Monitored department project progress, identified risks and took corrective action as needed.
Business Consultant II
Electronic Commerce Inc
11.2009 - 11.2014
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Analyzed customer needs and feedback to drive product and service improvements.
- Evaluated projects and delivered targeted solutions using various tools and resources.
- Implemented TLM solutions for new clients with organizations of all sizes.
Technical Support Representative
Monaco Coach
10.2007 - 09.2008
- Assisted customers in identifying issues and explained solutions to restore functionality.
- Diagnosed and troubleshot issues related to full product line of RVs from travel trailer to Class A motorhomes.
- Authorized and negotiated warranty submissions from dealers and service centers.
- Provided prospective retail customers with requested product information.
Towable Production Associate
Monaco Coach
12.2005 - 10.2007
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Safely operated hand and power tools to complete repetitive tasks.
- Prepared materials for assembly work to keep workflows running smoothly.
Education
Bachelor of Arts - English
Western Michigan University
Kalamazoo, MI2005
Skills
- Leadership
- Directing Teams
- Staff training/development
- Negotiation
- Verbal and written communication
- Highly Adaptable and Creative
- Rules and regulations
- Strategies and goals
- Budget Management
- Office 365, Apps and Administration
- Report Writing
- UKG Ready
Certification
Certified Payroll Professional
Timeline
Director of Business Systems
TruPay Corporation
01.2021 - Current
HCM Specialist II
TruPay Corporation
11.2016 - 01.2021
TLM Department Manager
Electronic Commerce Inc
11.2009 - 10.2016
Business Consultant II
Electronic Commerce Inc
11.2009 - 11.2014
Technical Support Representative
Monaco Coach
10.2007 - 09.2008
Towable Production Associate
Monaco Coach
12.2005 - 10.2007
Bachelor of Arts - English
Western Michigan University
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