Sean Dwyer
Crest Hill,IL
Summary
Detail-oriented maintenance and facilities professional specializing in preventative maintenance and compliance oversight. Proven ability to troubleshoot issues and enhance customer satisfaction through effective communication and operational management. Committed to maintaining high standards of safety and efficiency in all operations.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Maintenance Assistant
Aliya Healthcare
Oak Lawn, IL
03.2024 - Current
- Conducted preventative maintenance on medical equipment to ensure reliability and safety
- Performed and documented required testing accurately in accordance with state regulations
- Managed department operations independently for 6 months, ensuring compliance and functionality
Field Service Professional
Spring Green
Plainfield, IL
08.2022 - 03.2024
- Applied extensive knowledge of pesticide application and safety protocols to ensure compliance and safe practices
- Ability to monitor, diagnose, and treat for insect and rodent infestations
- Licensed with IDPH for Interior Pest Control
- Licensed Applicator with the Department of Agriculture
- Performed lawn care and interior/perimeter pest control services
- Developed and implemented strategies that improved customer retention and satisfaction
Production Lead
Tesla Motors
Sparks, NV
02.2019 - 08.2022
- Increased production output by 37% on average
- Led team of 12 associates across 2 production lines to achieve operational goals
- Executed quality control measures and identified out of spec products to reduce production costs and minimize loss
- Coordinated with multiple departments to maintain production output while facilitating preventative maintenance, engineering tests, and managing parts shortages
Customer Service/General Warehouse Associate
BTMix
Dayton NV, NV
02.2018 - 02.2020
- Assisted customers with inquiries and resolved complaints, enhancing customer satisfaction.
- Provided product information and guidance to enhance overall customer experience.
- Collaborated with team members to elevate service delivery standards.
- Documented customer interactions to maintain accurate records and facilitate timely follow-up.
- Processed incoming shipments and verified inventory accuracy, contributing to seamless operations.
- Maintained cleanliness and organization of work areas across the facility.
Education
High School Diploma -
Lockport Township High School
Lockport, IL06-2017
Skills
- Preventive maintenance
- Maintenance procedures
- Knowledge of IDPH regulations
- Root cause analysis
- Problem solving
- Attention to detail
- Customer service expertise
- Client relationship management
- Effective communication
- Team leadership
- Staff training
- Administrative support
- Product knowledge
- Professional brand representation
Certification
- IDPH Structural Pest Control License
Timeline
Maintenance Assistant
Aliya Healthcare
03.2024 - Current
Field Service Professional
Spring Green
08.2022 - 03.2024
Production Lead
Tesla Motors
02.2019 - 08.2022
Customer Service/General Warehouse Associate
BTMix
02.2018 - 02.2020
High School Diploma -
Lockport Township High School