Sean Eason
Greenville
Summary
Dynamic Regional Field Operations Manager with a strong track record in operational efficiency, team collaboration, and safety compliance. Expertise in training, mentoring, and implementing process improvements to enhance service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Regional Field Operations Manager
360 Broadband
Leonard, TX
03.2025 - 03.2026
- Managed daily field operations to ensure seamless service delivery and operational efficiency.
- Coordinated project schedules with cross-functional teams to meet regional objectives and deadlines.
- Implemented best practices for equipment maintenance, enhancing reliability and performance across sites.
- Trained and mentored field staff on operational protocols and safety standards, promoting a culture of compliance.
- Creating SOP tailored to an ever-changing industry to maintain departmental standards.
- Executed quality control measures to ensure adherence to service standards throughout the region.
- Enhanced team collaboration for increased efficiency by providing regular training and development opportunities.
- Oversaw the successful implementation of new technology systems, streamlining communication channels within the organization.
- Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
- Encouraged open communication across teams by establishing regular meetings to discuss progress, challenges, and successes. (Following the "Traction" model)
- Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
Level 2 IT Support Engineer
360 Broadband
01.2024 - 04.2025
- Provided troubleshooting support for hardware and software issues, enhancing user satisfaction.
- Diagnosed network connectivity problems using diagnostic tools, ensuring minimal downtime for clients.
- Assisted with system updates and patches, maintaining security compliance across all devices.
- Documented technical procedures and knowledge base articles, improving team efficiency and response times.
- Trained junior staff on best practices for customer service and technical support processes, enhancing team capability.
- Collaborated with cross-functional teams to resolve complex technical issues, fostering a cooperative work environment. (NetOps)
- Implemented process improvements that streamlined ticket resolution workflows, increasing overall productivity.
- Monitored system performance metrics to proactively identify potential issues before impacting users.
- Enhanced network security by implementing robust data protection measures.
- Contributed to the successful completion of major IT projects within stipulated deadlines by efficiently collaborating with team members.
Senior Field Technician
903 Broadband
Leonard, TX
04.2019 - 08.2023
- Led installation and maintenance of broadband systems, ensuring optimal performance and customer satisfaction.
- Supervised field technicians, providing training and mentoring to enhance skill sets and efficiency.
- Conducted troubleshooting of network issues, applying technical expertise to resolve problems swiftly.
- Implemented process improvements to streamline operations, reducing downtime during service calls.
- Fixed wireless and FTTH installs for both residential and commercial accounts.
- Oversaw dedicated link installs for Enterprise Accounts
Field Technician
Argon Technologies
Greenville, TX
01.2016 - 01.2019
- Coordinating the install of residential and commercial accounts for fixed wireless broadband.
- Diagnosed and resolved equipment malfunctions to minimize downtime and enhance operational efficiency.
- Collaborated with team members to implement process improvements, resulting in streamlined workflows.
- Led field operations for multiple projects, ensuring adherence to quality standards and timelines.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
Education
High School Diploma -
Celeste High School
Celeste, TX2010
Skills
- Osha 30
- Osha 10
- Comtrain (Competent) Climb and Rescue
- CPR & AED / Standard First Aid Certified
Certification
- Osha 10
- Osha 30
- Comtrain Competent Climb and Rescue
- CPR & AED / Standard First Aid
Languages
English
Full Professional
Timeline
Regional Field Operations Manager
360 Broadband
03.2025 - 03.2026
Level 2 IT Support Engineer
360 Broadband
01.2024 - 04.2025
Senior Field Technician
903 Broadband
04.2019 - 08.2023
Field Technician
Argon Technologies
01.2016 - 01.2019
High School Diploma -
Celeste High School