Network/Software Support Specialist
United Business Technologies
8 2001 - Current
- Preform as lead project Engineer Integrating MFD’s into the customers network on enterprise accounts of over 500 devices.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Troubleshoot, install, replace equipment to include but not limited to hard drives, memory video boards, monitors, printers, copiers , test network cable, ports and power. Managed software and hardware issues for end-users.
- Investigated and corrected problems with computers, printers, copiers and other peripheral devices.
- Enhanced team efficiency by streamlining support processes and implementing best practices for handling customer inquiries.
- Set up hardware and software in optimal configurations to meet network performance and security requirements.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Tested new software and hardware prior to deployment.
