Summary
Overview
Work History
Education
Skills
References
Awards
Languages
Timeline
Generic

Sean E. Harris

San Antonio,TX

Summary

Highly competent, personable, and motivated professional with strong organizational, analytical, leadership, and interpersonal skills. Demonstrates excellent customer service abilities and possesses effective oral and written communication capabilities. Proven track record of multitasking effectively and maintaining focus from project initiation to completion. Offers strong coaching and problem-solving skills. Thrives in working independently while consistently meeting deadlines and paying meticulous attention to detail.

Overview

18
18
years of professional experience

Work History

Payment Reminder Service Representative

SWBC
09.2023 - 10.2024
  • Through inbound and outbound calling, collect past due payments and/or payment arrangements to resolve delinquent accounts
  • Documentation of conversations in collection systems and accurately updated borrower personal information to provide to financial institutions
  • Accurately processed electronic payments using the ECM/Portal system
  • Accurately investigated questions, problems or complaints and promptly referred complex situations to the appropriate resources to ensure client and borrower satisfaction
  • Maintained 100% accuracy in processing payments.
  • Received Kudos Call due to excellent customer service


Technician III - Research

Maximus
11.2006 - 11.2023
  • Accurately identified and documented errors and escalated reports to supervisor and proper channels
  • Reviewed and analyzed cases in regards to customer complaints
  • Escalated disputes, unresolved discrepancies, deviations from work or any unresolved quality control process to appropriate area
  • Updated and reconciled changes or corrections to reports to ensure data is consistent and in alignment with prescribed procedures and process while maintaining 90% and above quality
  • Built and maintained productive and rewarding business relationships with internal and external customers as well as clients
  • Worked directly with clients to assist in incident resolution
  • Duties also included knowledge of Social Service programs such as SNAP, TANF, Medicaid, Children's Medicaid, Children's Health Insurance Program (CHIP), Medicaid for the Elderly and People with Disabilities (MEPD), Long-Term Care (LTC), Medicare Savings Program (MSP)

Technician II – Application Support

Maximus
09.2006 - 11.2006
  • Performed routine task that included data entry, validation of data, corrections or updates to existing information
  • Reviewed and analyzed discrepancies in data received
  • Built and maintained productive and rewarding business relationships with internal and external customers as well as clients
  • Work directly with clients to assist in incident resolution
  • Duties also included knowledge of Social Service programs such as SNAP, TANF, Medicaid, Children's Medicaid, Children's Health Insurance Program (CHIP), Medicaid for the Elderly and People with Disabilities (MEPD), Long-Term Care (LTC), Medicare Savings Program (MSP)

Education

Associate of Applied Science - Microcomputer Applications Specialist

St. Phillips College
San Antonio, Texas
05-1999

Skills

  • Problem solving
  • Customer Support
  • Customer Relations
  • Database Maintenance
  • Organization
  • Account Updates
  • Customer Relationship Management
  • Account Management
  • System updates
  • Account updating
  • Payment Acceptance
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Service
  • Computer Proficiency
  • Call Center Operations
  • Product and service solutions
  • Microsoft Outlook
  • Money handling abilities
  • Conflict Resolution
  • Report creation
  • Microsoft Excel
  • Order Fulfillment
  • Paperwork Processing
  • Problem Resolution
  • Call Management
  • Product Knowledge
  • Professional telephone demeanor
  • Client Relations
  • Dispute Resolution
  • Data Collection
  • Building rapport
  • Follow-up skills
  • De-Escalation Techniques
  • Conflict Mediation
  • Route Management
  • Documentation
  • Reading Comprehension
  • Order Processing
  • Process Optimization
  • Prioritization
  • Service standard compliance
  • Scheduling
  • Microsoft Office Suite
  • Complaint resolution
  • Payment Processing
  • Microsoft PowerPoint
  • Customer relationship management
  • Research
  • Organizational skills
  • Budgeting
  • Microsoft Office
  • Outbound calling
  • Computer skills
  • Quality Assurance
  • Continuous improvement
  • Negotiation
  • Data analysis skills
  • Leadership
  • Quality Control
  • Data Entry
  • Conflict Management
  • Client services
  • Internet Savvy
  • Oracle
  • Visual Basic
  • HTML
  • SQL
  • Microsoft Windows
  • IOS
  • Android
  • SharePoint
  • Visio
  • WebEx
  • Adobe
  • TIERS

References

Furnished Upon Request

Awards

  • Excellent Customer Service Award
  • Extra Mile Award
  • Top Performer Award
  • Total Quality Award
  • 5 Year Milestone Award
  • Commitment to 100% Quality Award
  • Kudos Call

Languages

Spanish
Professional Working

Timeline

Payment Reminder Service Representative

SWBC
09.2023 - 10.2024

Technician III - Research

Maximus
11.2006 - 11.2023

Technician II – Application Support

Maximus
09.2006 - 11.2006

Associate of Applied Science - Microcomputer Applications Specialist

St. Phillips College

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Sean E. Harris