Sean Erickson
Goodyear,AZ
Summary
DIRECTOR OF OPERATIONS | EXECUTIVE LEADERSHIP | LEARNING AND DEVELOPMENT
Disciplined and results focused management professional with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
26
26
years of professional experience
Work History
Customer Care Manager
PulteGroup
Phoenix, AZ
04.2022 - 07.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Construction Site Supervisor
Anchor Contracting
Goodyear, AZ
01.2021 - 12.2021
- Scheduled labor, ordered materials and coordinated with other contractors to complete projects.
- Performed manual labor for extended periods and worked under adverse working conditions and during extreme weather.
- Used hand and power tools and equipment, performed wide range of construction site duties and worked from elevated heights.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Implemented safety procedures and verified workers wore proper safety attire to limit injuries and prevent accidents.
- Served as point of contact for clients to deliver information on work progress and resolve on-site technical problems.
- Handled issues with ease by implementing best practices and applying critical thinking skills to find best solutions.
Statistical Analyst Director
Dystech Systems Technology Inc
Phoenix, AZ
07.2016 - 11.2020
- Hours per week: 40, Manage employee data using software programs (e.g., Access, Excel, Outlook, PowerPoint, or similar software application).
- Developed integrated spreadsheet and database templates for accumulating, formatting and organizing program data and presented findings to management.
- Prepare official correspondence, executive memoranda, or reports from rough draft into final form for signature.
- Conducted quality checks on data sources to check for inconsistencies and perform regular data audits.
- Established systems for tracking employee productivity.
- Identified issues, analyzed information and provided solutions to problems.
- Respond to employee inquiries by researching data, rules, regulations, and requirements.
- Active secret security clearance.
Human Resources Corporate Recruiter
U-Haul International Inc.
Phoenix, AZ
02.2016 - 06.2016
- Hours per week: 40, Worked directly with department hiring managers to ensure I would know what to look for when screening applications to find proper applicants.
- Compiled and produced qualified candidates' information for 30+ departments for review and liaised between parties to coordinate formal, management interviews.
- Supported management in implementing personnel policies and procedures.
- Developed a comprehensive training program and coached all new employees on benefits and company policies to ensure a smooth transition into their new position.
- Established systems for tracking applications and interviews.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Facilitated all new employee orientations to foster positive team attitude and initiated all new hire paperwork process.
- Operated and maintained applicant tracking and candidate management systems.
Senior HR and Sales /Regional Marketing Director
U.S. Navy
Phoenix, AZ
11.1999 - 01.2016
- Hours per week: 50, Worked with senior leadership team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Supported management in developing training, and coached all new sales recruiting associates to ensure smooth adoption of new programs and policies.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised their daily activities.
- Supervised recruiting sales force of 30+ sales associates.
- Streamlined HR efficiencies, by incorporating training initiatives while resolving problems and processing related documents for thousands of new applicants.
- Coordinated and participated in promotional activities and job fairs.
- Screened all applicants based on their qualifications and background.
- Promptly corresponded with all applicants to coordinate and conduct interviews.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables.
- Elevated team performance via strategic planning in areas of prospecting, sales and value-added presentations.
- Developed succession plans and promotion paths for all staff.
- Directed and coordinated marketing activities and policies to promote products and services.
- Initiated market research studies and analyzed findings.
- Completed quarterly forecasting and monthly financial reviews.
- Developed and implemented campaigns for email, online advertising, search engines, and direct mail.
- Defined and tracked campaign effectiveness and adjusted strategies accordingly.
- Applied sales forecasting techniques and strategic planning to verify sales profitability of products, lines, and services.
- Served as representative in various civic and community functions to further enhance company image and develop additional business.
Culinary Specialist
U.S. Navy
San Diego, CA
10.1995 - 10.1999
- Planned menus and ordered various food stock to provide balanced and nutritious meals.
- Prepared and served food to approximately 200 personnel in average daily.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Conducted daily inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
- Oversaw scheduling, inventory management and supply ordering to maintain fully stocked kitchen.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
- Monitored line processes to maintain consistency in quality, quantity and presentation.
Education
Associate of Science - Firearms Technology
Sonoran Desert Institute
Scottsdale, AZ10.2020
High School Diploma -
Sahuaro High School
Tucson, AZ06.1995
Skills
- Operational / Project Management
- Training Director
- Strategic Planning
- System Implementations
- Process Improvement
- Decision Making
- Team Building
- Communication skills
Timeline
Customer Care Manager
PulteGroup
04.2022 - 07.2022
Construction Site Supervisor
Anchor Contracting
01.2021 - 12.2021
Statistical Analyst Director
Dystech Systems Technology Inc
07.2016 - 11.2020
Human Resources Corporate Recruiter
U-Haul International Inc.
02.2016 - 06.2016
Senior HR and Sales /Regional Marketing Director
U.S. Navy
11.1999 - 01.2016
Culinary Specialist
U.S. Navy
10.1995 - 10.1999
Associate of Science - Firearms Technology
Sonoran Desert Institute
High School Diploma -
Sahuaro High School
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