Sean Farley
Sterling Heights,Michigan
Summary
Detail oriented and result focused, with extensive experience in general operations management in the customer service industry, data entry and loan analysis/underwriting.
Overview
26
26
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
05.2023 - Current
- Processed payments over phone and set up recurring drafts.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Advised customers of necessary actions and strategies for debt repayment.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Assisted borrowers to qualify for rehabilitation or consolidation of debts or loans.
English Tutor
Chandler Park Academy High School
02.2023 - Current
- Supported students by identifying and addressing specific concerns.
- Built student confidence through positive reinforcement.
- Collaborated with parents and teachers to determine student needs, develop tutoring plans and assess student progress.
- Attended to students in classroom, study area and home environments to maximize support.
- Guided students, teaching methods for working assignments and determining correct solutions.
- Communicated student progress to parents and teachers through written progress reports and direct conversations.
Loan Analyst/Data Entry Clerk
LoanCraft
11.2020 - 02.2023
- Reviewed financial data, pay stubs and credit history for borrowers to ascertain loan qualification.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Exceeded quality goals to support team productivity.
- Followed data program techniques and procedures to maintain data entry requirements.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Proofread and edited documents to correct errors.
- Reviewed, corrected or deleted data, verifying customer and account information.
Manager
AMC Theatres
04.2017 - 10.2020
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Maintained adequate staffing to meet objectives within budget.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
General Manager of Operations
Landmark Theatres
03.1999 - 04.2015
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Crafted operations best practices using audits and project management team feedback.
- Managed scheduling, training and inventory control.
- Oversaw financial management, budget management, accounting and payroll activities.
Education
Master of Arts - English Composition
Wayne State University
Detroit, MI05.2017
Bachelor of Arts - English Composition
Wayne State University
05.2010
Skills
- Automated Underwriting System (AUS)
- Problem Solving
- Inventory Management
- Customer Service
- Policies and Procedures Implementation
- Policy Development and Enforcement
- Operations Oversight
- Attention to Detail
- Data Entry
- Proofreading and Editing
- Staff Management
- Credit History Review
- Income Evaluation
- Financial Statement Review
Timeline
Certified Debt Specialist
Beyond Finance
05.2023 - Current
English Tutor
Chandler Park Academy High School
02.2023 - Current
Loan Analyst/Data Entry Clerk
LoanCraft
11.2020 - 02.2023
Manager
AMC Theatres
04.2017 - 10.2020
General Manager of Operations
Landmark Theatres
03.1999 - 04.2015
Master of Arts - English Composition
Wayne State University
Bachelor of Arts - English Composition
Wayne State University
Similar Profiles
Briana SosebeeBriana Sosebee
Client Success Manager at Beyond FinanceClient Success Manager at Beyond Finance
Bryan HodgeBryan Hodge
Sr. Debt Specialist at Beyond FinanceSr. Debt Specialist at Beyond Finance
Tatyana HughesTatyana Hughes
Legal Negotiator at Beyond FinanceLegal Negotiator at Beyond Finance