Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Ferriera

New Brunswick,NJ

Summary

Self-motivating professional with ten plus years of hands on experience in restaurant hospitality, retail and loss prevention which enabled me to directly assist employers in the safety and protection of their assets and merchandise. Skilled in detection and apprehension of external and internal theft, as well as surveillance principles. Exercises independent judgment and decision-making abilities while upholding a high level of confidentiality and ethical standards of the vast spectrum of the customer service profession.

Overview

13
13
years of professional experience

Work History

Director of Operations

Puttshack
Philadelphia, PA
12.2023 - Current
  • Developed and implemented strategies for customer service excellence.
  • Created, managed and monitored budgets to ensure financial responsibility.
  • Conducted regular staff meetings to discuss current issues and future goals.
  • Managed the recruitment process of new personnel in order to meet staffing needs.
  • Ensured compliance with all applicable laws, regulations and policies related to hospitality operations.
  • Implemented innovative methods for improving operational efficiency and productivity levels.
  • Analyzed feedback from customers in order to identify areas of improvement in product or service offerings.
  • Directed the operations and logistics of a multi-million dollar business.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

General Manager

Spin Global (wearespin)
New York, NY
08.2022 - Current
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Recruited, interviewed and hired qualified staff for open positions.

General Manager of Operations

Black Tap
New York, NY
04.2015 - 01.2019
  • Immediate supervisor of 37 employees daily, including wait staff, bartenders, and chefs
  • Leads staff to success with weekly employee meetings
  • Responds to customer service issues and maintains a positive atmosphere.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Tracked and replenished inventory to maintain par levels.
  • Managed scheduling, training and inventory control.
  • Generated performance and labor strategies to compete in new and existing markets.

Loss Prevention Manager

Bowlero
New York, NY
08.2012 - 04.2015
  • Assisted the general manager in asset protection.
  • Worked on tasks involving fraud investigation and surveillance
  • Implemented creative techniques of loss prevention
  • Reduced internal and external theft buy 10% productive workforce
  • Successfully maintained a safe and secure environment for customers and employees
  • Communicated investigation findings, areas of opportunity and future prevention techniques to drive loss prevention improvements.
  • Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
  • Conducted thorough investigations of theft-related issues with potential to impact company operations and objectives negatively.
  • Interviewed individuals suspected of internal theft or shoplifting.

Education

A.A.S - Computer Support Specialist

Plaza College

Skills

  • Microsoft Office Suite
  • Strong oral, written and
  • Communication skills
  • Able to work independently or as a
  • Team player
  • Analytical and interpersonal skills
  • Training and Development Skill
  • Team Leadership Strength
  • Business Operations Background
  • Staff Scheduling
  • Policy Development and Enforcement

Timeline

Director of Operations

Puttshack
12.2023 - Current

General Manager

Spin Global (wearespin)
08.2022 - Current

General Manager of Operations

Black Tap
04.2015 - 01.2019

Loss Prevention Manager

Bowlero
08.2012 - 04.2015

A.A.S - Computer Support Specialist

Plaza College

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