Sean Fevrier
Castries St Lucia
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Butler
royalton antigua
Five Islands Antigua
04.2022 - 08.2023
- Greeted guests and provided assistance upon their arrival, provided a personalized service for guest including ironing, folding and unfolding of clothes, booking dinners and excursions, escorting guest to dinner, turn down service, beach and pool service and making sure their stay is memorable by providing a seamless service.
Butler
royalton St. lucia
Cap-estate St Lucia
05.2021 - 02.2022
- Greeted guests and provided assistance upon their arrival.
- providing a personalized service to guest that includes, booking and arranging dinners, packing and unpacking of luggage, ironing ,polishing of shoes, booking excursions, turn down service, escorting guest to dinner.
Bartender
ti kaye beach resort and spa
Anse La Raye St Lucia
10.2021 - 01.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Butler
Sandals Royal Bahamian
Nassau Bahamas, NY
03.2018 - 07.2021
- Greeted guests and provided assistance upon their arrival. provided a personalized and seamless service to guest. booking dinners and excursion, escorting guest to dinner, unpacking and packing of luggage, beach and pool service, polishing of shoes' ironing, turn down service, in room dinners, and much more.
Head Bartender
Sandals Grande St. Lucian Spa & Beach Resort
Pigeon Island St Lucia
02.2003 - 11.2017
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Managed stock levels of all alcoholic beverages available at the bar.
- Inspected beverage quality regularly to ensure freshness.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Handled complaints and disputes from customers to promote customer satisfaction.
Education
High School Diploma -
George Charles Secondary School
St Lucia 08.1996
Skills
- Oral Communication
- Team Supervision
- Managing Time
- Customer Service
- Light Housekeeping
- Multitasking and Organization
- Excellent Communication
- Teamwork and Collaboration
- Creative Thinking
- Attention to Detail
- Problem-Solving
- Proper Phone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Butler
royalton antigua
04.2022 - 08.2023
Bartender
ti kaye beach resort and spa
10.2021 - 01.2022
Butler
royalton St. lucia
05.2021 - 02.2022
Butler
Sandals Royal Bahamian
03.2018 - 07.2021
Head Bartender
Sandals Grande St. Lucian Spa & Beach Resort
02.2003 - 11.2017
High School Diploma -
George Charles Secondary School
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