Conducted data analysis to identify trends, informing strategic decision-making for client solutions.
Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
Analyzed customer data to identify trends and anticipate customer needs.
Core Informatics Specialist
Care New England
Warwick, RI
01.2004 - 09.2023
Member of CNErgy Project Team serving as an Information Services Analyst on the Core and Charge Services solution teams. Worked with Cerner Accelerated Solutions Team and Care New England staff in the design and build of Care New England’s Cerner Millennium Product.
Collaborated with clinical teams to enhance informatics solutions and workflows.
Implemented system upgrades, ensuring minimal disruption to operations and user experience.
Streamlined reporting processes, improving accuracy and efficiency of data retrieval.
Integrated disparate databases into a unified platform by conducting robust data migration efforts.
Programmer Analyst
Care New England
Warwick, RI
01.2002 - 12.2003
Care New England Home Health Analyst supporting McKesson’s Horizon Home Care software and other home health related products. Job duties included assessing, testing, coordinating, and implementing software releases. Write, maintain, and modify demographic, financial, and clinical reports using Crystal Reports
PC Technician
Kent Hospital
Warwick, RI
01.1999 - 12.2001
Primary Home Health technician/analyst responsible for deployment, support, and maintenance of laptops. Monitor, review, and resolve data transfers using SQL and other tools. Provide application guidance and support related to the design and build of the new Clinical/Financial Pathways Home Care product by McKesson/HBOC.
Diagnosed and resolved hardware and software issues for end-users.
Installed, configured, and maintained computer systems and peripherals.
Provided technical support via phone, email, and in-person interactions.
Collaborated with IT team to implement network upgrades and improvements.
Billing Supervisor
Kent Hospital
Warwick, RI
01.1997 - 12.1998
Supervised billing processes to ensure accuracy and compliance with hospital regulations.
Trained and mentored staff on billing software and procedures, enhancing team proficiency.
Billing Clerk
Kent Hospital
Warwick, RI
06.1994 - 12.1996
Inpatient Biller responsible for accurate Medicare billing and Follow-up
Processed and reviewed patient billing statements for accuracy and compliance with hospital policies.
Coordinated billing inquiries with insurance companies to resolve discrepancies and expedite payments.
Engineering Project Manager/Engineering/Technical Engineer/Architectural Engineer at Own BusinessEngineering Project Manager/Engineering/Technical Engineer/Architectural Engineer at Own Business
Senior Training & Technical Assistance Associate at NATIONAL TRAINING & DEVELOPMENT CENTER VIRGINIA COMMONWEALTH UNIVERSITYSenior Training & Technical Assistance Associate at NATIONAL TRAINING & DEVELOPMENT CENTER VIRGINIA COMMONWEALTH UNIVERSITY