Sean Frank
Fort Worth,TX
Summary
Accomplished General Contractor at Madrona Rich Services, adept in project and time management, consistently exceeded hospital ICRA guidelines, ensuring quality and efficiency. Skilled in interpersonal communication, demonstrated through successful leadership and problem-solving across diverse roles, including Food and Beverage Director and Lead Bartender, enhancing customer satisfaction and operational excellence.
Overview
16
16
years of professional experience
Work History
General Contractor
Madrona Rich Services
09.2023 - Current
- Hired and oversaw subcontractors to meet project needs as well as ensuring their cleanliness and job containment in the hospital.
- Established a reputation for delivering high-quality work consistently meeting or exceeding the hospital's expectations.
- Managed multiple simultaneous projects, ensuring timely completion without sacrificing quality or exceeding budgets.
- Exceeded the requirements and expectations of the hospital's infection control and risk assessment (ICRA) guidelines, ensuring that our jobs did not negatively impact any patients.
Food and Beverage Director/Bar Manager
Hotel Revel
09.2021 - 08.2023
- Optimized labor costs by monitoring staffing levels based on business needs and adjusting schedules accordingly for maximum efficiency.
- .Implemented waste reduction initiatives by monitoring portion control, optimizing inventory management, and encouraging responsible disposal practices among staff members.
- Managed successful special events, including weddings and corporate functions, ensuring seamless execution from planning to completion.
- Enhanced customer satisfaction by implementing innovative food and beverage menus tailored to client preferences.
- Filled in for the roles of general manager in between candidates, including scheduling of hotel staff and laundry services as well as ensuring the guests' stay was a pleasant experience.
Lead Bartender
Wishbone and Flynt
06.2020 - 10.2021
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Created innovative cocktail menus as well as wine pairings and held whiskey tastings.
Bartender
Marriot Hotel
12.2019 - 06.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar Trainer
Pluckers Wing Bar
08.2015 - 11.2019
- Created engaging workshops focused on mixology trends, elevating bartender skillsets and expanding drink menu options.
- Improved bar efficiency by implementing streamlined processes and procedures during training.
- Enhanced customer service skills by conducting comprehensive training sessions for bartenders.
- Streamlined order-taking procedures to minimize wait times for customers during busy hours at the bar.
- Trained currently employed servers behind the bar to Pluckers' standards of operations.
Clerk
QuikTrip
08.2008 - 07.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Ensured great customer service to all guests while keeping a speedy pace of service.
- Was promoted to assistant manager but went back to clerk after a year to attend school.
Education
GED -
Central High School
Keller, TXAssociate of Arts - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Project and time management
- Multitasking
- Interpersonal communication
- Problem solving
- Exceptional customer service
Timeline
General Contractor
Madrona Rich Services
09.2023 - Current
Food and Beverage Director/Bar Manager
Hotel Revel
09.2021 - 08.2023
Lead Bartender
Wishbone and Flynt
06.2020 - 10.2021
Bartender
Marriot Hotel
12.2019 - 06.2020
Bar Trainer
Pluckers Wing Bar
08.2015 - 11.2019
Clerk
QuikTrip
08.2008 - 07.2015
GED -
Central High School
Associate of Arts - Nursing
Tarrant County College District
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