Sean Fraser
Poolville,TX
Summary
Dynamic self-employed shop owner with a proven track record in boosting customer satisfaction and efficiently managing business operations. Leveraged networking and partnerships to expand customer reach, excelling in customer service and project management. Demonstrated expertise in pricing strategy and market adaptation, ensuring compliance and quality assurance. Productive gunsmith and professional shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 13 years of experience working with GMC Mill and Acer Lathe. Timely with diagnostics and repair estimates.
Overview
13
13
years of professional experience
Work History
Shop Owner
Self-Employed
09.2011 - Current
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Established strong relationships with vendors, leveraging these connections for exclusive access to new products or preferential buying terms.
- Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Complied with legal requirements and set up surveillance measures to secure merchandise.
- Conducted regular market research to stay current on industry trends and align product offerings with consumer preferences.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Investigated customer complaints to identify cause of malfunctions.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Repaired and replaced worn and damaged components.
- Retained accurate records of purchases, titles and sales.
Education
Associate of Arts - Gunsmithing
Colorado School of Trades
Denver, CO09.2011
Skills
Networking and partnerships
Pricing strategy
Business Operations
Marketing experience
Customer service background
Supplier negotiation
Customer service expertise
Health and Safety Regulations
Tax and legal compliance
Shipment Tracking
Customer Relations
Project Management
Regulatory Compliance
Project estimating
Quality Assurance
Inspection skills
Attention to Detail
Timeline
Shop Owner
Self-Employed
09.2011 - Current
Associate of Arts - Gunsmithing
Colorado School of Trades
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