Overview
Work History
Education
Skills
Timeline
Generic

Sean Friedmann

Woodland Hills,CA

Overview

10
10
years of professional experience

Work History

Operations Manager

Topanga Property Management
01.2024 - Current
  • Oversee day-to-day operations across a portfolio of 11+ residential properties, including both multifamily apartment complexes and single-family homes
  • Manage leasing process from end to end — marketing vacancies, screening tenants, executing lease agreements, and ensuring full occupancy
  • Lead recruitment, hiring, and onboarding of on-site property managers and support staff to ensure smooth operations
  • Conduct regular property inspections and coordinate maintenance to uphold quality standards and tenant satisfaction
  • Develop and implement operational policies, improving efficiency and tenant retention
  • Handle tenant relations and conflict resolution with a focus on service and retention
  • Track rent collections, enforce lease terms, and manage delinquencies in coordination with accounting
  • Liaise with owners and investors, providing regular reporting and performance updates on property portfolios
  • Utilize AppFolio to manage and prioritize maintenance work orders, ensuring timely completion and clear communication between tenants, vendors, and property staff
  • Streamlined maintenance tracking through AppFolio, reducing average work order resolution time by 35%
  • Hire and coordinate licensed vendors for repairs, landscaping, cleaning, and capital improvements across all properties
  • Negotiated vendor contracts and service rates, resulting in an average 20% cost reduction across maintenance and recurring property services
  • Built a vetted vendor network to ensure fast, reliable service with consistent quality and compliance
  • Achieved and consistently maintained a 98%+ occupancy rate across 11+ residential properties by executing targeted leasing strategies and minimizing vacancy loss
  • Improved tenant retention by 30% year-over-year through responsive communication, proactive maintenance, and personalized renewal outreach
  • Reduced average unit vacancy turnaround time to under 10 days by streamlining the make-ready process and leveraging digital leasing tools
  • Developed and executed tenant retention programs, including personalized renewal incentives and satisfaction check-ins
  • Leveraged AppFolio’s marketing and leasing tools to generate high-quality leads and shorten leasing cycles
  • Built strong rapport with tenants, leading to high renewal rates and positive online reviews across platforms like Google and Yelp
  • Maintained a less than 2% annual eviction rate by implementing a thorough applicant screening process and active tenant engagement

Customer Success Manager

Tebra
05.2022 - 12.2023
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Consistently obtained quarterly sales quota of 35K. Well over 100k+ of medical software sold to Doctors.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.

Sales Representative

Kodiak Construction
05.2021 - 01.2022
  • Created professional sales presentations to effectively demonstrate product features and competitive advantages to prospects (homeowners).
  • Grew sales and boosted profits by 9%, applying proactive management strategies and enhancing sales training.
  • Trained 2 employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Worked with lead generator and helped monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales quota.
  • Increased monthly gross sales from $35,000 to $50,000 and exceeded goals for sales, revenue, and profit margins.

Leasing Associate

Bernstein Management Corporation
03.2020 - 01.2021
  • Toured multi-family property with prospective tenants and provided information in regards to its key features. Verified tenant incomes and other information before accepting lease applications, working closely with Property Manager to maintain accuracy. Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Analyzed market and competitors for potential leasing advantages.
  • Performed background checks on apartment applicants.
  • Collected rent and tracked resident payments and information in Yardi.
  • Toured tenants to 15 different residential apartment complexes in Washington DC.
  • Leased over 50 vacant apartments.

Property Manager's Assistant

Topanga Partners
06.2018 - 07.2019
  • Monitored accurate rent rolls, tracked tenant compliance and repairs.
  • Interacted with tenants and vendors to coordinate upgrades, repairs and turning vacant units.
  • Maintained back-office records, warranties, leases, amendments and upgraded website information.
  • Site visits for ground up construction projects, delivering documents to City agencies, interacting with counter and LADBS
  • Conducted property showings to highlight features, answer questions and helped close leases.

Lacrosse Coach

Old Dominion Lacrosse Camp
05.2018 - 05.2018
  • Old Dominion Lacrosse is a lacrosse camp and team for ages 5-12.
  • Worked as a coach and instructed kids through basic lacrosse drills and led them through scrimmage games.

Sales Representative

Athletes Equal Business
06.2017 - 09.2017
  • Sold to southern California colleges promoting Athletes Equal Business to Athletic Advisors.
  • Colleges included Cal State University , Colleges of The Canyons and Santa Monica Community College.
  • Successfully placed student-athlete with Paycom in Houston Texas, graduating from Miami University.
  • Developed and delivered job presentations to students and athletic directors.

Administrative Assistant

Kirnan Commercial Real Estate
05.2015 - 09.2015
  • Responsibilities include property management, tenant satisfaction, organizing vendor visits, maintaining records and files, organizing leasing events, tenant relocations, and collections.

Education

High School Diploma -

Crespi Carmelite High School
Encino, CA
05-2015

Bachelor of Arts - Business Communications, Marketing, Media Design

Marymount University
Arlington, VA
2019

Skills

  • Leasing and Sales
  • Property tours and inspections
  • Fair housing policies
  • Property Management
  • Market strategies
  • Yardi Software
  • Rent Dynamics
  • Microsoft Word
  • Excel
  • App Folio
  • Projul Software
  • Customer advocacy
  • CRM software
  • Evernote Software
  • Google Office Software
  • Procreate
  • Adobe Photoshop

Timeline

Operations Manager

Topanga Property Management
01.2024 - Current

Customer Success Manager

Tebra
05.2022 - 12.2023

Sales Representative

Kodiak Construction
05.2021 - 01.2022

Leasing Associate

Bernstein Management Corporation
03.2020 - 01.2021

Property Manager's Assistant

Topanga Partners
06.2018 - 07.2019

Lacrosse Coach

Old Dominion Lacrosse Camp
05.2018 - 05.2018

Sales Representative

Athletes Equal Business
06.2017 - 09.2017

Administrative Assistant

Kirnan Commercial Real Estate
05.2015 - 09.2015

High School Diploma -

Crespi Carmelite High School

Bachelor of Arts - Business Communications, Marketing, Media Design

Marymount University

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