Sean Frith
Austin,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
Work History
Founder/Owner
Austin Mortgage Processors
2023.03
- Founded a mortgage processing company to facilitate remote jobs for those who wanted to work from home after COVID-19
- Started company and have management in place that runs itself without my involvement
- Total time required over the last 6 months is < 15 minutes a week.
COO/Director of SAles and Operations
American Capital
2022.05 - Current
- Increased volume 300% since opening
- Monitor, track, and evaluate customer experience from day 1 to completion to ensure efficiency and high levels of customer satisfaction in order to ensure growth and increased production
- Ensure compliance with all regulatory rules and regulations including but not limited to AML, BSA, OFAC, TRID, RESPA and many more
- Collaborate and communicate daily with sales staff and other internal/external departments to foster effective teamwork and relationships resulting in increased production and closing experiences exceeding member expectations
- KPI’s used for both reviews of goal setting but also to set forward policies
- Responsible for escalations and resolutions from all departments.
Retail national Operations Director
Mutual of Omaha
2020.06 - 2022.05
- Built and ran day to day of newly created retail division – company had been almost exclusively consumer direct previously
- Recruit and train new branch divisions to add to the company for national growth in an expedited and calculated fashion to increase revenue while mitigating risk.
SVP National Operations
Austin Capital bank, ssb
2018.02 - 2020.06
- Built the mortgage division of this FDIC bank from the ground up
- Opened and built the entire mortgage division of the bank into a national lending machine to where sales outpaced lending abilities in 2 years going from $0 to $80 Million +/month
- Acted as company technology administrator for most set up and build out of corporate offices as well as initial build and administrator for the loan origination software responsible for sales and nsure compliance with all regulatory rules and regulations including but not limited to AML, BSA, OFAC, TRID, RESPA and many more
- Implemented new technology integrations that both saved staff time and efficiency while simultaneously making the process more customer friendly, but also created reporting metrics more instantly available to the officers and board members
- KPI’s used for both reviews of goal setting but also to set forward policies
- Develop skills of team members through a combination of goal setting, delegation, training, counseling, and performance management as well as lead activity related to new product development, training, and rollout
- Continuously work to streamline processes using technology, training, or third-party venders
- Maintain current loan base, improve current member penetration strategies, and develop new strategies to increase loan market share.
Operations manager-Texas
BBMC Mortgage, LLC
2014.02 - 2018.01
- Helped increase branch volume 500% in 4 years with near zero fall out and zero compliance issues
- Introduced VA and USDA loans and trained staff to use which opened new opportunities for growth
- Pre-Underwrote files and implemented a Jr
- Underwriter training and utilization position to eliminate fall out and increase efficiency in both sales and operations
- Allowing for fewer staff but higher production simultaneously
- Oversee branch administration, sales, and processing activity to ensure compliance with policies, procedures, laws and regulations.
Loan officer & processor
interlinc Mortgage Services, LLC
2009.12 - 2014.02
- Changed office structure from having individual processors who worked autonomously to managing all processors
- Set up file distribution, turn time guidelines, customer service expectations and loan standards and policies to ensure compliance and efficiency
- Jr
- Underwriting of loan files
- Voted 2010 Processor of the year nationwide
- Winner of outstanding customer service awards.
Loan officer
Leader one Financial AKA Bank of Ann Arbor
2009.01 - 2009.06
- Managed a processing team who was responsible for going nationwide out of the Michigan office
- Hired in multiple 25 million+ producers who closed loans at a 99%+ rate after file review and pre-approvals issued based on benchmark program of file review to eliminate fall out on purchase loan business.
Loan officer & Processor
Brookside Mortgage
1998.04 - 2009.06
- Went from front desk to lead processor in 1 month
- Closed 210% of the average processor loans per month (90% FHA and USDA) taking the loan file from application through closing
- Streamlined the workflow where processing took on more of the document gathering role and file structuring to allow loan officers to increase sales and raise profits companywide
- Responsible for employee payroll and tax payments to the government when ownership was out
- Underwrote loan files prior to sign off by Sr
- Underwriter.
Education
B.S Interdisciplinary Studies - EconomicsCommunications
University of Houston
Skills
Digital Communication
Time Management
Self Motivation
Collaboration
Problem Solving
Digital Literacy
Industry Training
- Extensive FNMA/FHLMC, VA, FHA, USDA training, classes and certifications
- Team Building
- Mortgage and Lending Regulations
- Underwriting
- Processing
- Disclosure(s)
- Closing
- Post Closing
- Secondary and Procedures
- FHA DE licensed
- VA certifications
- Encompass Administration Experience Mortgage Lending systems (Calyx and Encompass including knowledge and implementation of Encompass Administration and build out from scratch)
- Reports
- CRMs
- Data Analysis
- Research and Forecasting
Professional Training Qualifications
- Microsoft Outlook
- Work
- Excel
- PowerPoint
- Sales and Operational classes and seminars
- Written operational and sales training and step by step handbooks
- Trained by and worked alongside industry top 1%’s in sales
Personal Qualifications
Focused and results-driven leader with exemplary qualifications and 20+ years of experience to lead sales and operations, implement process improvements, leveraged technology, motivate, and develop employees, and plan and execute strategic initiatives that drive revenue growth and customer satisfaction. Self-motivated and eager to contribute diverse talents toward collaborating with a growth-oriented company to deliver business improvements and to achieve aggressive and targeted objectives/goals. Utilize exceptional interpersonal and communication skills to establish rapport and productive working relationships with customers, staff, co-workers, and all levels of management.
Timeline
Founder/Owner
Austin Mortgage Processors
2023.03
COO/Director of SAles and Operations
American Capital
2022.05 - Current
Retail national Operations Director
Mutual of Omaha
2020.06 - 2022.05
SVP National Operations
Austin Capital bank, ssb
2018.02 - 2020.06
Operations manager-Texas
BBMC Mortgage, LLC
2014.02 - 2018.01
Loan officer & processor
interlinc Mortgage Services, LLC
2009.12 - 2014.02
Loan officer
Leader one Financial AKA Bank of Ann Arbor
2009.01 - 2009.06
Loan officer & Processor
Brookside Mortgage
1998.04 - 2009.06
B.S Interdisciplinary Studies - EconomicsCommunications
University of Houston
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