Sean Fulcomer

Key Responsibilities:

• Under specific direction is responsible for the sale of Johnson Controls service offerings to owners, primarily at the Director through Board levels
  
• Promote the Johnson Controls value proposition to building owners by providing technical solutions and operational expertise
  
• Builds and manages long term customer relationships/partnerships with target and managed accounts
  
• Responsible for customer satisfaction
  
• Positions renewable service agreements as the foundation of managed account relationships
  
• Performs the sales process to cultivate and manage long-term relationships and seeking out, qualifying and closing new sales opportunities
  
• Obtain and close sales on a monthly basis
  
• Seeks to expand the depth and breadth of Johnson Controls offerings within an account
  
• Sells the Johnson Controls offerings persuasively, persistently and confidently to building owners at the B to C levels while reaching optimal profit levels
  
• Focuses on improving the existing building to allow the building owner to achieve business objectives
  
• Manages ongoing, opportunities particularly focusing on selling services and retrofits
  Sells, renews and expands renewable service agreements, including multi-year agreements, to both new and existing customers
  
• Builds partnering relationships with the owner or owner representatives responsible for the decision-making process to drive the sale of Johnson Controls service offerings
  
• Actively listens, probes and identifies concerns
  Understands the customer's business and speaks their language

• Key Responsibilities:
• 1. Daily Operations Management:
• - Oversaw day-to-day service operations to ensure high-quality service delivery.
• - Managed scheduling and dispatching of technicians to optimize resource allocation.
• 2. Sales Training:
• - Implemented training programs for new and existing technicians to enhance their sales skills and product knowledge.
• - Conducted regular training sessions and workshops to keep the team motivated and informed about new sales strategies and techniques.
• 3. Coaching and Motivation:
• - Provided ongoing coaching and support to technicians, especially during challenging periods, to maintain high morale and performance levels.
• - Monitored team performance and offer constructive feedback to help technicians achieve their goals.
• 4. Sales Strategy Implementation:
• - Collaborate with Senior Leadership to develop and execute new sales strategies aimed at increasing customer engagement and driving revenue.
• - Analyzed sales data and trends to identify opportunities for improvement and growth.
• 5. Retention Management:
• - Maintained a 100% retention rate of technicians by fostering a supportive and empowering work environment.
• - Address any concerns or issues promptly to ensure team satisfaction and retention.
• 6. Customer Service Excellence:
• - Oversaw CSR functions to ensure exceptional customer service and satisfaction.
• - Handle escalated customer inquiries and complaints professionally and efficiently.
• 7. Performance Metrics:
• - Tracked and reported on key performance indicators (KPIs) related to service delivery, sales performance, and customer satisfaction.
• - Used data to make informed decisions and drive continuous improvement.

• Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
• Installed heating, air conditioning and ventilation equipment and tested for proper operation.
• Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
• Retained careful and thorough maintenance and repair records in case customers required future service.
• Disassembled units, repaired broken components and restored to operating condition.
• Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
• Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.

• Operated hand and power tools to complete repairs.
• Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
• Read and interpreted equipment and work orders to properly perform required maintenance services.
• Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
• Checked electrical components to identify defects and hazards and make necessary adjustments.
• Maintained clear and safe workspace areas to meet OSHA standards.
• Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
• Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
• Followed instructions regarding duties and assignments for facility and machinery maintenance.
• Completed assignments on-time and under budget.

• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Monitored employee performance and identified performance gaps for corrective action.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Strengthened work flow productivity by hiring, managing and developing top talent.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Coordinated social media and marketing strategies to promote brand awareness and increase sales.