Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sean Gellenbeck

Summary

Current Field Service Manager. Versatile, reliable, and efficient with 15 years of service experience in material handling and over 15 years in the automotive industry. Organized leader with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically and mentally demanding work. Safety-oriented team player with strong attendance record.

Overview

21
21
years of professional experience

Work History

Field Service Manager

Crown Lift Trucks
04.2024 - Current
  • Manage a team of Field Service Technicians to complete field repairs and planned maintenance on forklifts, industrial batteries, and other equipment.
  • Providing support and guidance for professional growth and development of these technicians.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
  • Streamlined field operations for improved efficiency and reduced response times.
  • Established strong relationships with clients, fostering long-term loyalty and repeat business.
  • Maintain 100% monthly PM completion.
  • Monitored service metrics, identifying trends for continuous process improvement initiatives.
  • Collaborated with sales teams to identify new business opportunities and expand market reach.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Shop Service Manager

Crown Lift Trucks
12.2020 - 04.2024
  • Direct, manage, train and motivate the job performance of Shop Service Technicians.
  • Manage all shop repairs, rental repairs, and pre-delivery inspections of new equipment. This includes quoting, selling, invoicing, and direct customer communication.
  • Manage warehouse performance. Including shipping and receiving of heavy equipment, parts, tools, and products.
  • Manage service and repairs on a fleet of over 75 service vehicles.
  • Oversee all building maintenance, safety inspections, and compliance.
  • Ensure safety practices are always followed.
  • Recruit, interview, develop, and evaluate service technicians. Counsel direct reports.
  • Run weekly and monthly whiteboard and safety meetings to aid in efficiency and good work practices.

Shop Service Technician

Crown Lift Trucks
03.2019 - 12.2020
  • Inspected damaged equipment to estimate repair labor cost and required parts expense.
  • Worked on Crown and competitor vehicles to repair engines, transmissions, hydraulics, and electrical systems.
  • Supervised and mentored team members and facilitated daily service operations to drive business growth.
  • Communicated issues to supervisor and helped develop solutions.
  • Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to Crown.
  • Attended safety meetings and implemented policies with junior team members.
  • Maintained cleanliness, safety and efficiency of our shop.
  • Responded to customer telephone calls, emails and in-person requests for assistance.
  • Troubleshot and diagnosed faults with vehicle systems and components using Crown-specific code readers, diagnostic trees and online knowledgebase.

Field Service Lead Technician

Crown Lift Trucks
07.2017 - Current
  • Repair and perform maintenance on customer forklifts and warehouse equipment.
  • Diagnose and troubleshoot electrical systems with proper handsets, laptops, and other diagnostic equipment.
  • Perform work correctly and safely for myself and others around me, and help ensure others are working safely as well.
  • Stand up, assemble, and install new equipment for customers.
  • Fulfill special requested projects for customers.
  • Including arranging charger and truck parking areas, installing computers, lights, and other accessories on trucks (Crown and non Crown equipment).
  • Coordinate the installation and removal of equipment at customer locations.
  • Manage and relay repairs and preventative maintenance to customers.
  • Help as needed with different tasks such as performing new customer truck audits, providing sales info on new and existing customers, and leading training classes.
  • Work to ensure customers are always satisfied, create new and ensure existing customer relationships.
  • Manage monthly PM schedule for technicians in my group to ensure 100% completion.
  • Perform technician PM and safety audits.
  • Prepare service and repair quotes for customers.
  • Help manage WIP and outstanding workload.
  • Coach and mentor technicians with all aspects of the field service work requirements.

Field Service Technician

Crown Lift Trucks
10.2011 - 07.2017
  • Repair and perform maintenance on customer forklifts and warehouse equipment.
  • Diagnose and troubleshoot electrical systems with proper handsets, laptops, and other diagnostic equipment.
  • Perform work correctly and safely for myself and others around me, and help ensure others are working safely as well.
  • Stand up, assemble, and install new equipment for customers.
  • Fulfill special requested projects for customers.
  • Including arranging charger and truck parking areas, installing computers, lights, and other accessories on trucks (Crown and non Crown equipment).
  • Coordinate the installation and removal of equipment at customer locations.
  • Manage and relay repairs and preventative maintenance to customers.
  • Skill check new and existing technicians in DP Quickstart and other DP modules.
  • Help as needed with different tasks such as performing new customer truck audits, providing sales info on new and existing customers, and leading DP training classes.
  • Work to ensure customers are always satisfied, create new and ensure existing customer relationships.

ASE Certified Master Technician

Jake Sweeney Chevrolet
10.2004 - 09.2011
  • Trained and assisted staff in analyzing engine malfunctions.
  • Specialized in repairing and maintaining automotive transmissions.
  • Disassembled engines and repaired or replaced defective parts.
  • Maintained vehicle records by recording and filing all service and repairs.
  • Verified vehicle serviceability by conducting test drives and adjusting controls and systems.
  • Upheld top-quality workmanship and excellent customer service.
  • Reviewed work orders and discussed them with supervisors.
  • Communicated effectively with customers on future problems and repairs that might need to be addressed.
  • Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
  • Adjusted repaired systems to meet manufacturer's performance specifications.

Education

High School Diploma -

LaSalle High School
3091 North Bend Rd. Cincinnati, OH 45239
1996

Skills

  • Reliable and efficient work ethic
  • Superior communication and personal skills with customers and coworkers
  • Excellent initiative and problem solving skills
  • Great mentoring and training skills
  • Building and grounds maintenance
  • Shop and warehouse management
  • Attention to detail
  • Training and development

Accomplishments

  • Became an Eagle Scout at the age of 18.
  • Was an ASE certified master technician and GM master certified while in the automotive field.
  • Volunteer trainer, professional mentor through Sinclair Community College for GM ASEP (Automotive Service Education Program) students.
  • Completion of multiple GM automotive classes at Sinclair Community College.
  • Became a Skill Checker through the Crown DP (Demonstrated Performance) training program.
  • Quickstart trainer for new technicians and assist in maintenance of current technicians' required skills.
  • Also guest skill check at the Vandalia, OH branch as often as needed.
  • Completion of six week assignment at Crown Movemore plant for inspection, quote, and repair Home Depot lease returned trucks from across the US.
  • Trained in 5S and lean culture procedures. Successfully run a fully 5S shop and culture. Perform 5S events, audits, and cleanups.
  • Complete multiple training classes through Crown in New Bremen Ohio. Including: Leader By Design, Branch Leader Week, Connections, Leadership Communication, Leadership Essentials, Interviewing and Hiring, InfoLink Support, and Train the Trainer.

Timeline

Field Service Manager

Crown Lift Trucks
04.2024 - Current

Shop Service Manager

Crown Lift Trucks
12.2020 - 04.2024

Shop Service Technician

Crown Lift Trucks
03.2019 - 12.2020

Field Service Lead Technician

Crown Lift Trucks
07.2017 - Current

Field Service Technician

Crown Lift Trucks
10.2011 - 07.2017

ASE Certified Master Technician

Jake Sweeney Chevrolet
10.2004 - 09.2011

High School Diploma -

LaSalle High School

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Sean Gellenbeck