Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean Gilinger

Orlando,FL

Summary

Adept and empathic professional with a proven track record for enhancing customer satisfaction through expert resolution of complex issues and compassionate communication. Excelled in a high-volume call environment, leveraging detail-oriented nature and data entry proficiency to improve patient care processes. Demonstrates a unique blend of technical skills and a friendly demeanor to foster positive outcomes.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Ultimate Staffing Agency
Orlando, FL
12.2024 - 03.2025
  • Held two temporary positions with free drug program during re-enrollment season.
  • Answered incoming patient calls in heavy volume call center environment.
  • Reviewed and processed incoming faxes.
  • Stayed up to date on program qualifications and procedures in order to provide accurate information to all prospective patients.

Delivery Driver

Instacart
Orlando, FL
07.2024 - 12.2024
  • Self-employed position delivering food and groceries to customers.

Claims Audit Specialist

Aetna
Buffalo, NY
02.2024 - 07.2024
  • Analyzed insurance claims for accuracy.
  • Ensured claims comply with policies and standards.
  • Identified discrepancies and notified analyst when errors were located.

Customer Service Specialist

Catholic Health
Buffalo, NY
11.2021 - 02.2024
  • High-volume call center environment position taking a variety of calls.
  • Scheduled appointments for new/existing patients.
  • Assisted with technical issues regarding patient portals and created accounts for new patients.
  • Referred patients and staff to appropriate providers and reviewed registration demographics to fix any errors.
  • Took overflow calls from billing/other departments as needed.

Home Health Specialist

People Inc
Buffalo, NY
01.2017 - 11.2021
  • Processed referrals for patients requiring home care.
  • Kept staff credentials up to date, reviewed/updated patient records.
  • Answered multiple phone lines, created packets for new patients, and ordered office supplies.
  • Assisted in the after school education and care of students and planned activities/field trips.
  • Transported students to and from respite in company vehicle.

Education

Associates Degree -

Erie Community College
01.2019

Diploma -

Cleveland Hill High School
01.2015

Skills

  • Highly organized
  • Detail oriented
  • Empathic
  • Friendly demeanor
  • Quick learner
  • Willingness to grow
  • Knowledgeable in Excel
  • Desire to help people
  • Call center experience
  • De-escalation techniques
  • Complaint resolution
  • Excellent written and oral communication
  • Telephone etiquette

Timeline

Customer Service Representative

Ultimate Staffing Agency
12.2024 - 03.2025

Delivery Driver

Instacart
07.2024 - 12.2024

Claims Audit Specialist

Aetna
02.2024 - 07.2024

Customer Service Specialist

Catholic Health
11.2021 - 02.2024

Home Health Specialist

People Inc
01.2017 - 11.2021

Associates Degree -

Erie Community College

Diploma -

Cleveland Hill High School
Sean Gilinger