Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
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Sean Glasby

Hampshire,IL

Summary

Adept System Engineer with a proven track record at ServiceMaster Brands, I excel in deploying Office 365 migrations and leading technology rollouts. My expertise in Microsoft Intune and exceptional problem-solving skills have significantly enhanced IT infrastructure. Demonstrated leadership in guiding teams and managing complex projects ensures seamless operations and elevated productivity.

Overview

5
5
years of professional experience

Work History

System Engineer

ServiceMaster Brands- Aftermath Services LLC
Aurora, USA
05.2023 - Current
  • Provide technical support to shops nationwide
  • Troubleshoot problems: prioritize, assess impact, resolve, and communicate with management
  • Manage Active Directory, Ofice 365, and other accounts
  • Manage inventories, asset data, and helpdesk requests
  • Image systems and improve images
  • Run projects like technology rollouts for new shops and home ofice deployments
  • Create documentation and conduct training
  • Provide off hours technical support
  • Install equipment including the need to lift items up to 50 lbs, climb ladders, and use power tools

IT Specialist

Chem-Plate Industries
Elk Grove Village, USA
01.2022 - 05.2023
  • Provide technical support to shops
  • Troubleshoot problems: prioritize, assess impact, resolve, and communicate with management
  • Manage Active Directory, Ofice 365, and other accounts
  • Manage IT projects
  • Image systems and improve images
  • Create documentation and conduct training
  • Provide off hours technical support
  • Install equipment including the need to lift items up to 50 lbs, climb ladders and use power tools
  • Provide on prime server support

Senior Endpoint Analyst

Illinois State University
Normal, USA
11.2019 - 12.2021
  • Provide Technical help to VIPS of the university including the (President of the University, Vice President of the University, Provost, Directors, etc.)
  • Be a point of contact for junior analyst by providing guidance as a supervisor
  • Run small projects around campus such as department moves
  • Provide remote support from a call center

Education

Bachelor of Science - Cyber Security

Illinois State University
Normal, IL
12.2021

Skills

  • Microsoft Office 365
  • Office 365 migration
  • Intune device management
  • Microsoft Intune
  • Microsoft Entra
  • Microsoft Exchange
  • Powershell
  • LAPS
  • Access Point
  • Switches
  • Firewalls
  • Phone Systems
  • Running Cables
  • Routers
  • Mifis
  • Veeam
  • Hyper-V
  • VMware
  • Vsphere
  • Windows OS
  • Active Dirtectory
  • On Prim Exchange
  • Ticketing Software
  • Teamviewer
  • Screen Connect
  • Command Line

Projects

LAPS, AP Replacement, Intune Deployment, Asset Database Transfer, Data Center Rack Revamp, Switch Stacking, ESI Integration, Dialpad Integration, Docusketch Camera Integration

Timeline

System Engineer

ServiceMaster Brands- Aftermath Services LLC
05.2023 - Current

IT Specialist

Chem-Plate Industries
01.2022 - 05.2023

Senior Endpoint Analyst

Illinois State University
11.2019 - 12.2021

Bachelor of Science - Cyber Security

Illinois State University

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Sean Glasby