Sean Goheen
Digital Business Process & Technology Advisor
1223 Chimney Ridge
Traverse City, MI 49686,MI
Summary
Strategic human resources business process and technology advisor with a demonstrated history of developing and implementing large-scale, domestic and global digital transformation initiatives
Overview
23
23
years of professional experience
Work History
Principal
IA, Digital Transformation Advisors
Traverse City, MI
11.2019 - Current
- Principal digital technology and business process advisor for domestic and global enterprise organizations (20 - 150K+ employees)
- Collaborates with C-level client leads from concept through final delivery of digital transformation initiatives, while supporting wide range of cross functional stakeholder requirements
- Leads forensic evaluations of diverse organizational systems to identify digital workflow, process, communication, and resource utilization issues and solutions, including technology procurement
- Conducts thorough reviews of operations to devise and deploy improvement strategies
- Supports clients with business case analysis, documentation, and data modeling
- Practice lead for Provider Intelligence, responsible for vendor-universe knowledge and capabilities
Senior Human Resources Technology Consultant
Gallagher, HR & Benefits Technology Practice
Chicago, IL
01.2015 - 10.2019
- Lead technology consultant for high-profile, public and private sector client engagements, averaging $100K+ /engagement
- Developed executive-level strategic solutions aligned to current and future business needs
- Conducted in depth business process discovery and analysis of client's current HR systems and processes
- Guided clients through comprehensive digital technology sourcing (RFP) process: solution requirements, key decision/purchase factors, ROI analysis, security evaluation, executive business case approval
- Lead negotiator for multi-year/multi-million $ new business and renewal agreements
- Lead relationship manager for multiple service provider/vendor verticals, including HCM and emerging HR Tech companies
- Responsible for managing project risks, scope changes, schedule, and budgets to ensure client goals and objectives were achieved
- Coached and lead Associate Consultants within Practice
Partner/Lead Consultant
CMC Advisory Group
Chicago, IL
01.2010 - 12.2014
- Lead consultant for client health and welfare strategy, procurement, and administration for wide range of customers and market segments
- Responsible for book of business with annual revenue in excess of $900K and new client engagements in excess of $200K annually
- Supported explosive YOY annual firm revenue growth, from $400K in year 1 to $2.5M in year 5
- Led complex client engagements, including benefit strategy, product strategy, vendor selection, financial and contract analysis, and business case approval
- Developed sophisticated benefits design and renewal strategies to drive increased employee satisfaction and lower client cost
- Delegated effectively to provide developmental opportunities to team members while providing mentoring and coaching to direct reports and project team members
National Account Executive
Aetna
Chicago, IL
01.2007 - 12.2009
- Owned executive client relationship between Aetna and National Account (5,000+ employees) customers, supporting CHRO, CFO, HRO and HR Directors customer leads and consultant/advisory partners
- Responsible for annual book of business (BoB) revenue in excess of $20M
- Supported full suite of Aetna products and services, including voluntary and Aetna sponsored HR technology
- Developed and executed strategic business plans for revenue growth, member retention and achievement of customer's financial objectives
- From 2007 - 2009, increased existing BoB revenue by 25% and maintained 100% customer retention
- Participated in sales process to secure two (2) new National Account customer logos, increasing overall BoB revenue by 40%
- Lead negotiator for contract renewals with customers and consultant/advisory partners
- Built consistent and trusted relationships with client consultant/advisory partners
- Maintained updated knowledge of competitors’ products and pricing models
Senior Client Manager
CIGNA Healthcare
Chicago, IL
01.2006 - 12.2006
- Owned customer relationship between Cigna and Middle Market (100 - 2,000 employees) customers, supporting HRO, CFO and HR Director customer leads and consultant/advisory partners
- Responsible for annual book of business (BoB) revenue in excess of $5M
- Supported full suite of Cigna products and services
- Developed and implemented strategies that influenced retention, profitability, and growth
- Achieved 100% renewal rates while meeting goals for profitability
National Account Service Director
CIGNA Healthcare
Bourbonnais, IL
01.2002 - 12.2005
- Directed team of customer service and claims processors (250-300 employees) that served 400,000 members
- Lead Service Center representative for presentations to new accounts as subject matter expert for customer service
- Played key role in creating new service team that advised end-users in Consumer Driven Health Plan
- Contributed to developing new job description and staff recruitment staff from existing employees
- Led the development of the new hire training and evaluation process
Business Transformation Manager
CIGNA Healthcare
Bourbonnais, IL
10.2000 - 12.2001
Field Office Controller
CIGNA Healthcare
Bourbonnais, IL
07.1999 - 09.2000
Management Associate
CIGNA Healthcare
Columbus, OH
04.1998 - 06.1999
Education
Bachelor of Arts - Business Administration And Management
B.A., Business Administration (concentration in Marketing)
Cum Laude
Timeline
Principal - IA, Digital Transformation Advisors
11.2019 - Current
Senior Human Resources Technology Consultant - Gallagher, HR & Benefits Technology Practice
01.2015 - 10.2019
Partner/Lead Consultant - CMC Advisory Group
01.2010 - 12.2014
National Account Executive - Aetna
01.2007 - 12.2009
Senior Client Manager - CIGNA Healthcare
01.2006 - 12.2006
National Account Service Director - CIGNA Healthcare
01.2002 - 12.2005
Business Transformation Manager - CIGNA Healthcare
10.2000 - 12.2001
Field Office Controller - CIGNA Healthcare
07.1999 - 09.2000
Management Associate - CIGNA Healthcare
04.1998 - 06.1999
Otterbein College - Bachelor of Arts, Business Administration And Management