Sean Goheen

Work History

Principal

IA, Digital Transformation Advisors

Traverse City, MI

11.2019 - Current

Principal digital technology and business process advisor for domestic and global enterprise organizations (20 - 150K+ employees)
Collaborates with C-level client leads from concept through final delivery of digital transformation initiatives, while supporting wide range of cross functional stakeholder requirements
Leads forensic evaluations of diverse organizational systems to identify digital workflow, process, communication, and resource utilization issues and solutions, including technology procurement
Conducts thorough reviews of operations to devise and deploy improvement strategies
Supports clients with business case analysis, documentation, and data modeling
Practice lead for Provider Intelligence, responsible for vendor-universe knowledge and capabilities

Senior Human Resources Technology Consultant

Gallagher, HR & Benefits Technology Practice

Chicago, IL

01.2015 - 10.2019

Lead technology consultant for high-profile, public and private sector client engagements, averaging $100K+ /engagement
Developed executive-level strategic solutions aligned to current and future business needs
Conducted in depth business process discovery and analysis of client's current HR systems and processes
Guided clients through comprehensive digital technology sourcing (RFP) process: solution requirements, key decision/purchase factors, ROI analysis, security evaluation, executive business case approval
Lead negotiator for multi-year/multi-million $ new business and renewal agreements
Lead relationship manager for multiple service provider/vendor verticals, including HCM and emerging HR Tech companies
Responsible for managing project risks, scope changes, schedule, and budgets to ensure client goals and objectives were achieved
Coached and lead Associate Consultants within Practice

Partner/Lead Consultant

CMC Advisory Group

Chicago, IL

01.2010 - 12.2014

Lead consultant for client health and welfare strategy, procurement, and administration for wide range of customers and market segments
Responsible for book of business with annual revenue in excess of $900K and new client engagements in excess of $200K annually
Supported explosive YOY annual firm revenue growth, from $400K in year 1 to $2.5M in year 5
Led complex client engagements, including benefit strategy, product strategy, vendor selection, financial and contract analysis, and business case approval
Developed sophisticated benefits design and renewal strategies to drive increased employee satisfaction and lower client cost
Delegated effectively to provide developmental opportunities to team members while providing mentoring and coaching to direct reports and project team members

National Account Executive

Aetna

Chicago, IL

01.2007 - 12.2009

Owned executive client relationship between Aetna and National Account (5,000+ employees) customers, supporting CHRO, CFO, HRO and HR Directors customer leads and consultant/advisory partners
Responsible for annual book of business (BoB) revenue in excess of $20M
Supported full suite of Aetna products and services, including voluntary and Aetna sponsored HR technology
Developed and executed strategic business plans for revenue growth, member retention and achievement of customer's financial objectives
From 2007 - 2009, increased existing BoB revenue by 25% and maintained 100% customer retention
Participated in sales process to secure two (2) new National Account customer logos, increasing overall BoB revenue by 40%
Lead negotiator for contract renewals with customers and consultant/advisory partners
Built consistent and trusted relationships with client consultant/advisory partners
Maintained updated knowledge of competitors’ products and pricing models

Senior Client Manager

CIGNA Healthcare

Chicago, IL

01.2006 - 12.2006

Owned customer relationship between Cigna and Middle Market (100 - 2,000 employees) customers, supporting HRO, CFO and HR Director customer leads and consultant/advisory partners
Responsible for annual book of business (BoB) revenue in excess of $5M
Supported full suite of Cigna products and services
Developed and implemented strategies that influenced retention, profitability, and growth
Achieved 100% renewal rates while meeting goals for profitability

National Account Service Director

CIGNA Healthcare

Bourbonnais, IL

01.2002 - 12.2005

Directed team of customer service and claims processors (250-300 employees) that served 400,000 members
Lead Service Center representative for presentations to new accounts as subject matter expert for customer service
Played key role in creating new service team that advised end-users in Consumer Driven Health Plan
Contributed to developing new job description and staff recruitment staff from existing employees
Led the development of the new hire training and evaluation process

Business Transformation Manager

CIGNA Healthcare

Bourbonnais, IL

10.2000 - 12.2001

Field Office Controller

CIGNA Healthcare

Bourbonnais, IL

07.1999 - 09.2000

Management Associate

CIGNA Healthcare

Columbus, OH

04.1998 - 06.1999

Summary

Overview

Work History

Principal

Senior Human Resources Technology Consultant

Partner/Lead Consultant

National Account Executive

Senior Client Manager

National Account Service Director

Business Transformation Manager

Field Office Controller

Management Associate

Education

Bachelor of Arts - Business Administration And Management

Timeline

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