Summary
Overview
Work History
Education
Skills
Timeline
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Sean Gordon

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged exceptional service writing skills at Ultimaterides to boost repeat business. Skilled in schedule coordination and cost estimates, my background spans construction to pest control management, where I excelled in team leadership and problem resolution. Demonstrates both the hard skill of order preparation and the soft skill of fostering client loyalty.

Overview

7
7
years of professional experience

Work History

Service Writer

Ultimaterides
09.2023 - 06.2024
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

Construction Worker

Self Employed
01.2021 - 01.2024
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Maintained clean and organized job sites, contributing to a safe working environment for all employees.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Laborer

Verdeco Plastics
02.2022 - 06.2023
  • Understood and followed verbal and written instructions to complete work correctly.
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained organized and clean work areas at all times on job sites.
  • Fork Lift use
  • Knowlege of certain types of plastic

Pest Control Service Manager

Terminix International
08.2017 - 02.2022
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Plainfield South High School
Plainfield, IL
05.2013

Skills

  • Schedule Coordination
  • Sales Transactions
  • Order Preparation
  • Cost Estimates

Timeline

Service Writer

Ultimaterides
09.2023 - 06.2024

Laborer

Verdeco Plastics
02.2022 - 06.2023

Construction Worker

Self Employed
01.2021 - 01.2024

Pest Control Service Manager

Terminix International
08.2017 - 02.2022

High School Diploma -

Plainfield South High School

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Sean Gordon