Summary
Overview
Work History
Education
Skills
Timeline
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Sean Gorman

Cashmere,WA

Summary

Years of experience in customer service with time spent driving routes and working in a storefront. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

6
6
years of professional experience

Work History

Driver/Customer Service Representative

Sungrown
East Wenatchee, WA
04.2024 - Current
  • Delivered state compliant and properly manifested packages to customers in an efficient manner
  • Communicated delays/changes with both Sungrown dispatch and customer locations as road and traffic conditions changed
  • Re-ordered stops to be most efficient based on delivery time windows, traffic conditions, and delayed or early start times
  • Diligently inspected vehicles and packages to ensure vehicle was safe and all products accounted for
  • Work closely with customers, ensuring needs were met and information was accurately relayed to and from customers and office staff
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Assistant Manager

Kaleafa
DesMoines, WA
08.2022 - 02.2024
  • Maintained presence on sales floor, facilitating 50 to over 1`00 sales with regular customers daily
  • Resolved any disputes, returns, product questions, or general issues with customers and employees alike
  • Coordinated between inventory departments and management, ensuring needs for both were met and compatible, assisting in either when necessary
  • Dispersed pooled tips among hourly employees based on hours worked and weekly tip totals
  • Handled and logged upwards of $30,000 cash daily for safe collection and deposit to bank with cash transport company

Customer Service Professional

Proshred Security
Tukwila, WA
08.2018 - 02.2021
  • Operated a 25,999 lb. mobile Shred Truck, providing document destruction to hundreds of businesses and individuals across western Washington
  • Navigated traffic and parking dilemmas quickly and efficiently, while still shredding up to 10,000 pounds of documents daily
  • Worked closely with customers to educate and inform about the process whenever desired
  • Lifted heavy loads and pulled a heavy bin (350 lbs.) up and down curbs, occasionally stairs and hills to and from truck

Education

High School Diploma -

Charles Wright Academy
Tacoma, WA
06-2015

Skills

  • Heavy Lifting
  • Defensive Driving
  • Schedule Management
  • Route Management
  • Route Planning
  • Problem-Solving
  • Customer Service

Timeline

Driver/Customer Service Representative

Sungrown
04.2024 - Current

Assistant Manager

Kaleafa
08.2022 - 02.2024

Customer Service Professional

Proshred Security
08.2018 - 02.2021

High School Diploma -

Charles Wright Academy

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Sean Gorman