Sean Green
Burlington,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Cash Management Implementation Specialist I
TD Bank
Mount Laurel, NJ
07.2024 - Current
- Collaborated with IT staff to develop system requirements based on customer needs.
- Established communication protocols with customers related to implementation timeline expectations.
- Served as liaison between customer support team and technical team members in order to resolve any issues or questions that arose during implementation.
- Maintained detailed records of all changes made during the implementation process.
Payment Operations Specialist II
TD Bank
Mount Laurel, NJ
05.2021 - 07.2024
- Processed monthly payments, researched payment discrepancies and prepared monthly reports
- Prepared appropriate documentation for income summaries, cash reports and accounts receivable reconciliation
- Processed posting and reconciling payments and addressing aged receivables
- Data Entry Mail Processing
Teller II
TD Bank
Moorestown
07.2019 - 05.2021
- Maintained confidentiality of bank records and client information
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Adhered to financial services security and audit procedures
- Trained employees on cash drawer operation
- Managed customer referrals to help financial services team members capitalize on sales changes
- Met or exceeded sales goals by promoting bank products and services in customer interactions
- Identified and reported suspicious behavior to security personnel as appropriate
- Issued and redeemed money orders, cashier checks, traveler's checks, and savings bonds
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Education
Accounting Bachelor of Science -
Rowan University
Glassboro, NJAccounting Associate of Science - Accounting
Rowan College At Burlington County
Mount Laurel, NJSkills
- Outbound Calling
- GL Entries
- Invoice and Payment Processing
- Credit Accounts
- Managing Delinquent Accounts
- Conflict Resolution
- Customer Locating
- Attention to Detail
- Analytical and Critical Thinking
- Customer Relationship Management
- Administration and Management
- Payment Questions
- Problem Investigation
- Customer Relations
- Database Updates
- Account Monitoring
- FASB Codification
Accomplishments
Eagle Scout August of 2018
Timeline
Cash Management Implementation Specialist I
TD Bank
07.2024 - Current
Payment Operations Specialist II
TD Bank
05.2021 - 07.2024
Teller II
TD Bank
07.2019 - 05.2021
Accounting Bachelor of Science -
Rowan University
Accounting Associate of Science - Accounting
Rowan College At Burlington County