Sean Griffin
Mandeville,LA
Summary
Accomplished retail management professional with a proven track record in leading store operations and driving sales growth. Emphasis on fostering team collaboration and achieving results, while ensuring reliability and adaptability to changing needs. Specialized in inventory management, customer service, and staff training, complemented by exceptional problem-solving and communication skills. Passionate about creating positive shopping experiences and optimizing store performance.
Overview
19
19
years of professional experience
Work History
Store Manager
Lowe's Home Improvement
05.2022 - Current
- Achieved top Shrink performance within the same year reducing Shrink by over $500,000 YoY by improving operational processes.
- Achieved top Safety performance reducing customer and associate injuries by over 15 YoY.
- Assembled a team of leaders to achieve top performing results in KPI's over the past 3 years.
- Mentored 4 Store Managers during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Participated and supported numerous District Business Walks to give feedback in several stores in areas of the business that were an opportunity.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Focused on talent development, promoting over 15 associates within 3 years, promoting an Assistant Manger to the Store Manager level.
- Assisted in assembling a team of high performing associates to lead a charge in the companies inventory location initiative.
- Hosted an executive visit of over 50 leaders within the store to help drive a sales opportunity we discovered for our 12 locations in the district.
- Lead the district 2 years consistently in Customer Service and Credit generation.
Store Manager
Lowe's Home Improvement
12.2019 - 05.2022
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Navigated through a tough economic time during the pandemic increasing sales by over $10M annually.
- Served as a HUB location during a major natural disaster.
- Hosted a Corporate Inventory Team at the store level to identify gaps in a company initiative for inventory control.
Assistant Store Manager
Lowe's Home Improvement
07.2019 - 12.2019
- Assistant Manager General Merchandise. Oversight over 5 sales floor departments including Paint, Hardware, Tools, Electrical, and Plumbing.
- Supported the Store Manager directly with input on growth opportunities for the team and decisions to push the business forward.
- Mentored and onboarded 2 Assistant Managers from start to finish to ensure preparation in their new role.
- Interacted well with customers and vendors to build connections and nurture relationships.
Assistant Manager Retail
Lowes
04.2016 - 12.2019
- Merchandising Dept Supervisor: Responsible for overseeing the Tools and Hardware selling department. Sales, service, profitability, and operations were the primary objectives as driving a higher average ticket over the previous year.
- Service Manager (2016-2017): Responsible for overseeing multiple selling departments through functionality of Sales, Service, Profitability, and Operations. This position was equivalent to an Assistant Manager role overseeing multiple departments.
- Assistant Manager Specialty Sales: This role is defined through everything sales related through in home Specialty Sales or installed sales. My role is to drive leading performance through a team of 13 sales specialists to produce results that positively impacts the stores bottom line and profitability. Roughly 25-30% of the stores sales plan is driven from Specialty sales each year.
- Assistant Manager General Merchandise: This role was focused on 7 departments within the store including PRO Sales and Garden Center.
Assistant Store Manager
The Home Depot
02.2006 - 03.2016
- Served as a Department Supervisor over Garden Center, Hardware, and Electrical.
- Assistant Manager over Specialty Sales
- Assistant Manager over PRO Sales
- Assistant Manager over General Merchandise
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
No Degree - Music Arts
Southwest Mississippi Community College
Summit, MS08-2005
High School Diploma -
Andrew Jackson High School
Chalmette, LA05.2004
Skills
- Customer Service
- Sales
- Microsoft Office
- Talent Development
- Leadership and Team Management
- Customer Service and Sales
- Human Resources
- Profit Enhancement
- Project Management
- Problem Solving and Decision Making
- Inventory Control
- Operations
- Retail Growth
- Inventory Management
- Product Management
- Multitasking and organization
- Outstanding communication skills
Timeline
Store Manager
Lowe's Home Improvement
05.2022 - Current
Store Manager
Lowe's Home Improvement
12.2019 - 05.2022
Assistant Store Manager
Lowe's Home Improvement
07.2019 - 12.2019
Assistant Manager Retail
Lowes
04.2016 - 12.2019
Assistant Store Manager
The Home Depot
02.2006 - 03.2016
No Degree - Music Arts
Southwest Mississippi Community College
High School Diploma -
Andrew Jackson High School
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