Summary
Overview
Work History
Education
Skills
Timeline
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Sean Hagains

Philadelphia,Pennsylvania

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished worker skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level full-time position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Assistant Store Manager

Rent A Center
03.2015 - 03.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Security Guard

Mayberry Industrial Park
02.2014 - 03.2015
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.

Manager

Bonus Club
05.2009 - 12.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Education

High School Diploma -

University City High School
Philadelphia, PA
07.2002

Skills

  • Shrink Minimization
  • Cash Auditing
  • Issue Resolution
  • Store Opening and Closing
  • Attention to Detail
  • Credit Terms Determination
  • Verbal and Written Communication
  • Goals and Performance
  • New Hire Training
  • Leadership
  • Time Management
  • Customer Experience
  • Desktops, Laptops and Mobile Devices
  • Waste Management and Reduction
  • Customer Relations
  • POS Systems Operations
  • Inventory Tracking and Management
  • Environmental Impact Management
  • Product and Service Sales
  • Customer Service
  • Pricing and Markdowns
  • Organizational Structuring
  • Business Leadership
  • Inventory Control
  • Inventory Counting
  • Answering Customer Questions
  • Transaction Processing
  • Customer Service Management

Timeline

Assistant Store Manager

Rent A Center
03.2015 - 03.2020

Security Guard

Mayberry Industrial Park
02.2014 - 03.2015

Manager

Bonus Club
05.2009 - 12.2013

High School Diploma -

University City High School

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Sean Hagains