SEAN HALFORD
Brisbane
Summary
Customer-centric problem solver with extensive experience exceeding 10 years in high-pressure service environments. Strong written communication, structured troubleshooting, and process-driven thinking. Comfortable working autonomously, following documented workflows, and handling competing priorities. Seeking an entry-level Service Desk or IT Support role within a ticket-based environment.
Overview
7
7
years of professional experience
Work History
Barista / Front of House
Espresso Engine
10.2023 - Current
- Resolved high volumes of customer issues in a fast-paced, time-critical environment
- Triaged competing requests efficiently during peak service periods
- Communicated clearly with customers to diagnose issues and deliver solutions
- Followed standard operating procedures while adapting to edge cases
- Maintained consistent service quality under sustained pressure
- Operated autonomously while coordinating with team members during peak hours
Barista / FOH
Hope & Anchor
12.2020 - 08.2023
- Managed end-to-end daily operations including opening, service, and close
- Prioritised tasks independently in a solo service environment
- Maintained accurate stock ordering and inventory control
- Built rapport with regular customers through calm, clear communication
- Adapted quickly to changing conditions and unexpected issues
Barista / FOH
Arrosto
09.2018 - 04.2020
- Supported all aspects of café operations including service, preparation, and supervision
- Acted as weekend shift supervisor, supporting workflow and service quality
- Assisted with inventory management and quality control
- Maintained consistent standards across multiple service formats
Education
Diploma of Web Development -
Academy of Information Technology
01.2023
CompTIA A+ -
01.2026
Certificate III in Hospitality -
QLD RSA & RSG -
Skills
- Ticket triage and prioritisation
- Clear written and verbal communication
- Troubleshooting and root cause analysis
- Documentation and knowledge management
- Process adherence and workflow discipline
- Customer support under pressure
- Autonomous work in shift environments
- Basic technical literacy (Windows, macOS, web)
Education Certifications
- Diploma of Information Technology - Academy of Interactive Technology, 2024
- CompTIA A+ (In Progress)
- Certificate III in Hospitality
- QLD RSA & RSG
Technical Learning Experience
- Experience with HTML, CSS, and JavaScript
- Exposure to modern front-end tooling (React, TypeScript) through small self-directed projects
- Comfortable learning new software tools and systems independently
- Familiarity with troubleshooting technical and workflow-related issues
- Basic technical literacy across Windows, macOS, and web-based systems
References
Available Upon Request
Timeline
Barista / Front of House
Espresso Engine
10.2023 - Current
Barista / FOH
Hope & Anchor
12.2020 - 08.2023
Barista / FOH
Arrosto
09.2018 - 04.2020
Diploma of Web Development -
Academy of Information Technology