Summary
Overview
Work History
Education
Skills
Accomplishments
Strengths
Philosophy
Timeline
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SEAN HALL

SEAN HALL

St. Helens,Oregon

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

12
12
years of professional experience

Work History

Client Service Representative

Umpqua Bank
Happy Valley, OR
06.2024 - 10.2024
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Provided customer service support to clients in a timely and efficient manner.
  • Developed strong relationships with customers through friendly interactions and problem-solving abilities.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
  • Created detailed notes in customer profiles to keep track of conversations and requests.

General Manager

SIM Golf
Tigard, Oregon
12.2021 - 01.2024
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Premium Supervisor

Levy @ Providance Park
Portland
03.2015 - 10.2021
  • Responsible for managing team of 55 bartenders & servers
  • Compiled and distributed weekly liquor orders from onsite warehouse as well as completing monthly inventory
  • Working in a fast-paced, high demand environment while consistently exceeding the company's goals set
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products, prices and availability.
  • Implemented cost-cutting measures without compromising quality of services offered.

Beverage Director/Bartender

Ringside Steakhouse
Portland
08.2012 - 10.2017
  • Created and implemented beverage menus for all restaurant outlets, including cocktails, beer, wine and non-alcoholic options.

  • Developed and maintained relationships with local wineries, breweries and distilleries to provide exclusive offerings to guests.
  • Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
  • Maintained a safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
  • Collaborated with chefs on food-beverage pairings for seasonal menus or special promotions.
  • Researched emerging industry trends in order to keep up with the latest developments related to beverage programs.
  • Controlled bar inventory by monitoring use and making orders.

Education

Bachelor of Arts - Business Administration

Portland State University
Portland, OR
06-2025

Bachelor of Arts - Business Administration

Western Oregon University
Monmouth
01-2008

Skills

  • Excel
  • Database management
  • Account management
  • Scheduling
  • Team Performance Evaluation
  • Supervision
  • Professional Development
  • Sales strategies
  • Customer support
  • Complaint handling
  • Payment processing

Accomplishments

Awarded the Levy Legend, It celebrates an unwavering dedication to providing sincere and genuine hospitality, embodying the enduring legacy of a Levy Legend. Through the creation of indelible and memorable experiences for every guest, and by serving as a source of inspiration to colleagues on our team, this award recognizes a profound commitment to the art of heartfelt hospitality.

Strengths

  • Leadership, Led a team of 55 to achieve 25% increase in sales.
  • Communication, Implemented effective communication strategies resulting in 30% increase in customer satisfaction.
  • Organizational, Developed and executed operational plans resulting in 15% & 20% reduction in costs.

Philosophy

"To be yourself in a world that is constantly trying to make you something else is the greatest accomplishment." - Ralph Waldo Emerson

Timeline

Client Service Representative

Umpqua Bank
06.2024 - 10.2024

General Manager

SIM Golf
12.2021 - 01.2024

Premium Supervisor

Levy @ Providance Park
03.2015 - 10.2021

Beverage Director/Bartender

Ringside Steakhouse
08.2012 - 10.2017

Bachelor of Arts - Business Administration

Portland State University

Bachelor of Arts - Business Administration

Western Oregon University

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