Summary
Overview
Work History
Skills
Groups
Education
Sean Hand

Sean Hand

Alpharetta,GA

Summary

Accomplished and results-driven professional with extensive experience in logistics, project management, and customer service within high-volume environments. Adept at leading cross-functional teams, supervising comprehensive project lifecycles, and executing technical installations with a strong focus on efficiency and client satisfaction. Proven ability to manage operational logistics, including inventory control, staff development, and the maintenance of safety standards. Recognized for strong leadership capabilities and the ability to cultivate a culture of continuous improvement. Committed to leveraging my background in information technology to enhance system operations and data management. Seeking to bring my versatile skill set and hands-on experience to a challenging new role where I can contribute to successful business operations and customer excellence.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Field Service Engineer

Neodistributing LLC
12.2019 - 02.2024
  • Conducted comprehensive project management for new and existing clients, overseeing the project from initial contact to completion.
  • With a strong focus on providing exceptional customer service and technical expertise, I ensured optimal functionality and client satisfaction across various locations.
  • Installed and configured servers with SQL databases, enabling clients to manage and analyze comprehensive data related to machine performance and usage.
  • Delivered ongoing support and assistance, including phone support, online software training, and proactive maintenance planning.

Logistics Supervisor

Harbor Freight Tools
12.2016 - 08.2019
  • Oversaw coaching of correct customer service practices, ensuring that every team member delivered service that met or exceeded company standards
  • Maintained rigorous safety standards to ensure a secure shopping and working environment, promptly addressing any hazards or compliance issues.

Full Time Assembler

Essex Technology Group
10.2014 - 11.2016
  • Full time assembler for retail store, responsible for everyday furniture and seasonal furniture sections of store
  • All types of items assembled from furniture, grills, lawn mowers, work out equipment, medical equipment and more.

Lead Key Holder and Temp Store Manager

Dollar General
11.2011 - 02.2014
  • Was full time key holder, and temporary co-store manager alongside the other full time key holder for 6 months.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Collaborated with management on special projects such as store remodels, inventory audits, and employee training initiatives.

Skills

  • Retail Management
  • Inventory Management
  • Technical Support
  • Troubleshooting
  • Warehouse Management
  • IT Support
  • Help Desk
  • Computer Networking
  • Software Installation
  • Troubleshooting and repair

Groups

Phi Theta Kappa HS, 10/01/22, Present, Phi Theta Kappa Honor Society Is the largest in the United States. It recognizes high levels of academic achievement from college students.

Education

Bachelor Of Science - Information Technology

Strayer University, Chamblee, Ga
08.2022 - Current
  • Concentration in Networking
  • Member of Phi Theta Kappa
  • Member or NSLS
  • Member of SCLA

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