Sean Hanseler
Lago Vista,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Inside Sales And Online Sales Representative
Apple
08.2015 - Current
- $4 - $6 Million per year in technology sales.
- Helped with development and implementation of new marketing and sales plans.
- Planned, supervised and coordinated internal/external training.
- Participated in Apple Small Business online sales, Educational Sales and Mobility training.
- Participated in Apple internal rotation plan that provided interdepartmental cross training and plan development implementation across multiple departments.
- In addition to my successful tenor, I also received multiple sales awards, sales acknowledgements, and internal satisfaction acknowledgements.
Senior Quality Assurance Specialist
TransUnion
03.2003 - 06.2015
- Managed a research team of approximately 8-12 employees that focused on insurance underwriting for Flood Determination.
- Helped assist in the development of Transunion’s / HardRain GPS Map Overlay software.
- My team was tasked with overseeing 30 plus employees for internal quality assurance.
- Worked with local, state, and government entities to ensure coordination with FEMA flood plain management policies.
- Consulted with management and personnel to educate on QA standards.
- Secured positive customer experiences while executing effective quality assurance practices.
Account Executive
Nextel Communications
01.2000 - 02.2003
- Prospect, identify, present, and sell NEXTEL products and services.
- Responsible for identifying and presenting products and services to potential buyers.
- Generate referrals and develop sales strategies.
- Build and maintained sales funnels for business development.
- Provided monthly sales forecast.
- Develop and maintain customer base.
- Quality customer retention efforts.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Cable Installation Technician
Austin Telephone Company
07.1994 - 11.1999
- Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
- Repaired equipment to support continual service.
- Promoted additional services and products to increase sales.
- Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
- Installed outlets, drops, converters, modems and digital terminals.
- Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Installed cabling from transport and wiring closets to customer access outlet.
Education
Some College (No Degree) - Sales
Austin Community College
Austin, TXSkills
- Meticulous attention to detail
- End-to-end sales execution
- Effective communication skills
- Persuasive sales communication
- Pipeline optimization
- Outstanding customer support
- Effective prioritization skills
- Sales support proficiency
- Experience with Salesforce CRM solutions
- Strong interpersonal skills
- Customer engagement via phone
- Proficient in Microsoft Office
- Client engagement
- Problem-solving expertise
- Sales projection
- Geographic information systems (GIS)
- Remote sales expertise
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- Expanded account base from 45 to more than 125 accounts.
Timeline
Inside Sales And Online Sales Representative
Apple
08.2015 - Current
Senior Quality Assurance Specialist
TransUnion
03.2003 - 06.2015
Account Executive
Nextel Communications
01.2000 - 02.2003
Cable Installation Technician
Austin Telephone Company
07.1994 - 11.1999
Some College (No Degree) - Sales
Austin Community College
Education and Training
other