SEAN HARDCASTLE
Bountiful,Utah
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
Work History
Chief Executive Officer
Renegade Moving LLC
04.2022 - Current
- Responsible for team development and training for all employees
- Managed the lead bank and followed up on prospective leads and inquiries
- Managed and lead all marketing efforts to create brand recognition and create new opportunities for a start-up company
- Handled incoming phone calls with exceptional customer service
- This would allow the family to gain the information they needed to schedule a move
- I was a hands on mover and supervisor for moving crews
- This allowed for training and stressing the importance of friendly customer service and carefulness with customer belongings
- Handled the staff scheduling, move scheduling, and truck dispatch
- Always making sure we had the right size of truck and correct amount of supplies
Director of Sales and Marketing
Capitol Hill Assisted Living
06.2021 - 04.2022
- Responsible for Census development for Assisted living and Memory Care
- Managed the lead bank and followed up on family inquiries
- Worked with the surrounding communities in lead generation and created a great reputation for the community
- Supervise the cleanliness and upkeep of the community, including room turns
- Toured with prospective families
- Providing families with different room and amenity options to make sure our community was the right fit for their loved one
- Created a welcoming community feel for the existing residents
- Once a month, I created game shows to interact with our residents
- This helped generate internal leads from family and friends
Executive Director
Avamere, Wenatchee
12.2020 - 05.2021
- Responsible for hiring, training, coaching, developing, and motivating employees across all functional areas, while providing regular performance feedback
- Manage staffing, census, resident, and overall employee morale
- Oversee, coach, and direct 9 managers and their connected departments
- Ensure the facility adheres to all federal, state, and local laws and regulations
- Supervise the cleanliness and upkeep of the community, including room turns
- Handle financial management of the community to assure it runs within the set budgetary contracts
- On-call 24/7 to address any questions or concerns at any time of day
- Foster a smooth functioning, efficient community through the timely resolution of grievances and problems from residents, families, and/or staff
- Confirm the facility meets state requirements in preparation for the state survey
- Supervise infection control requirements to avoid the spread of COVID-19 and other communicable diseases, in managing day-to-day functions of the facility in compliance with state, federal, and local standards
Assistant Executive Director
Brookdale Hearthstone Senior Living
06.2020 - 12.2020
- Provided support to Executive Director in managing day-to-day functions of the facility in compliance with state, federal, and local standards
- Familiar with all duties of the executive director and perform any task needed when she is out of the office
- Troubleshot conflicts with little guidance, make judgments, and recommendations to ensure smooth engagements daily
- Worked hard to maintain high customer satisfaction and boost P&L results
- Directly supervised 7 department managers
Worked closely with and direct each department to ensure all state standards, plans, and goals are being met - Worked closely with the Community Relation Director to plan, implement, and organize multiple large community marketing events (500+ attendees) which helped significantly increase facility outreach in the Moses Lake community
- Supported the Executive Director in all internal and external communication
Assistant Administrator
Legacy House Of Bountiful
08.2019 - 06.2020
- Worked in partnership with the executive director to ensure the facility operations ran smoothly
- Worked as a liaison between the CNA’s, the residents, and the resident’s family members to assure all needs are being taken care of
- Oversaw 50+ CNA’s and their development, assuring they comply with facility procedure and protocol
- Ensured staffing needs of the facility are met, including recruiting, hiring, training, coaching, and terminating
- On-call 24/7 for staffing requests and changes, as well as to coordinate the care and care changes of each resident
- Helped maintain quality inpatient care by performing care evaluations for the residents every quarter, confirming residents needs are being met, as well as making certain the facility is being compensated for the care it is providing to the residents
- Regularly attended family meetings to discuss and resolve any concerns expressed by the resident’s family members
Home Medical Equipment Specialist
Intermountain Homecare, Hospice
04.2019 - 08.2019
- Created patient invoices which included insurance information, charges, and verification of patient eligibility for the equipment
- Assisted the patient by discussing the home medical equipment and answered any concerns or questions
- Scheduled and verified delivery time and pick-up for the medical equipment
- Provided patient assistance with CPAP and other equipment set up
- Ensured I took pride and adhered with the mission, vision, and values that were expected from the Intermountain Healthcare Group
Intern
Legacy House of Bountiful
02.2019 - 03.2019
- Worked together with the Executive Director to complete necessary daily tasks
- Assisted in Billing, Payroll, and Human Resource tasks and projects
- Performed a Mock Assessment for the building which helped prepare the facility for the potential
- State Audit
- Provided outstanding customer service for the residents and their families
- Completed any task assigned by any of the Department Heads in a swift and professional manner
Customer Service Associate/Cashier
Dick’s Market
07.2015 - 08.2017
- Demonstrated customer service excellence and created an exceptional guest experience
- Greeted customers in a friendly, professional manner while addressing any potential customer issues they may have experienced while shopping
- Scanned, bagged, and loaded hundreds of customer purchases daily in a fast and efficient way
- Exceeded or met scanning item-per-hour goals
- Displayed keen cash-handling skills and alertness to ensure correct drawer balancing
- Had many regular customers who specifically came to my line
- Developed knowledge of the store, its products, weekly ads, and specials
Geospatial Intelligence Imagery Analyst
United States Army
08.2011 - 05.2015
- Collected, analyzed, and organized military intelligence to produce daily written reports and intelligence briefs without missing a deadline
- Worked in a teamwork friendly environment
- Participated in multiple Surveillance, Intelligence, and Reconnaissance missions to preserve national security
- Prepared and built imagery analysis reports and presentations for upper management
- Exhibited acute critical thinking and problem-solving skills while working in a high-stress environment
Education
Bachelor of Science - Health Administrative Services, Business Administration
Weber State University
Associate of Science -
Salt Lake City Community College
Skills
● Microsoft Office Proficient
- ● Strong Written & Verbal Communications
- ● Organized & Attention to Detail Focused ●
- Leadership & Management Skills
- ● Multi-tasking Expertise
- ● Self-Starter
- ● Conflict Management
- ● Decision Making & Problem-Solver
- ● Collaborative Team Player
- ● Exceptional Work Ethics
- ● Strong Interpersonal Skills
Additional Information
- Microsoft Office Proficient Strong Written & Verbal Communications Organized & Attention to Detail Focused Leadership & Management Skills Multi-tasking Expertise Driven & Goal-Oriented
Timeline
Chief Executive Officer
Renegade Moving LLC
04.2022 - Current
Director of Sales and Marketing
Capitol Hill Assisted Living
06.2021 - 04.2022
Executive Director
Avamere, Wenatchee
12.2020 - 05.2021
Assistant Executive Director
Brookdale Hearthstone Senior Living
06.2020 - 12.2020
Assistant Administrator
Legacy House Of Bountiful
08.2019 - 06.2020
Home Medical Equipment Specialist
Intermountain Homecare, Hospice
04.2019 - 08.2019
Intern
Legacy House of Bountiful
02.2019 - 03.2019
Customer Service Associate/Cashier
Dick’s Market
07.2015 - 08.2017
Geospatial Intelligence Imagery Analyst
United States Army
08.2011 - 05.2015
Bachelor of Science - Health Administrative Services, Business Administration
Weber State University
Associate of Science -
Salt Lake City Community College
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